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Event Operations Coordinator - Hyatt Regency Calgary

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Job ID OPERA028252 Date posted 04/29/2024 Location Calgary , Alberta Position Type Full Time

Position Overview

Operations Coordinators are responsible for managing the day-to-day operations. More specifically, they coordinate deliveries and pick-ups, plan short-term staffing and support technicians and sales staff both in the office and at events. 

Key Job Responsibilities

Short-term staff planning:

  • Schedule staff for events confirmed at the last minute
  • Modify planning based on client needs and communicate these changes to technicians
  • Complete long-term planning based on operational needs

Coordinate logistics:

  • Schedule personnel for deliveries and pick-ups
  • Plan delivery and pick-up schedules on a daily basis
  • Ensure maximum utilization of our truck fleet
  • Rent trucks, as needed

Support for events:

  • Answer calls from event technicians and help them find solutions to various problems
  • Ensure that the chain of communication is always respected
  • Be aware of the progress of operations
  • Assist the technical staff during the preparation of events

Job Qualifications

  • 5+ years experience in the audiovisual field
  • Bilingual Preferred (French/English)
  • Must have a driver's license


  • Ability to work well under pressure, adapt to changing priorities/needs and meet deadlines
  • Positive attitude
  • Commitment to exceptional customer service / exceeding client expectations
  • Strong organizational skills
  • Excellent communication and interpersonal skills
  • Professional approach

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Encore is always looking for talented people who are passionate about creating memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.

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You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).