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Senior Project Manager, Audio Visual Production - Las Vegas, NV

Las Vegas, Nevada Job ID: SENIO029749

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID SENIO029749 Date posted 06/06/2024

Position Overview 

The Senior Project Manager is responsible for managing project scope for a multi-venue, large-scale, or high impact event(s) with possible support from other Project Managers and Associate Project Managers. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. The Sr Project Manager is responsible for the end-to-end execution of projects from event design and development through closing. The Sr Project Manager will ensure successful and profitable execution of events by following Technical and Production Standards, supporting the implementation of processes and SOPs that drive consistency in event production, and optimizing deployment of production resources. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution plan with all parties. The Senior Project Manager will report to the Associate Director, Project Management. 

Key Job Responsibilities

Event Project Management

• Prepare and communicate technical production & labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners. 

• Determine and secure the resources required to successfully complete each project. 

• Maintain focus on client needs by attending client meetings, creating and maintaining organized show documentation and responding to client concerns and questions.

• Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. 

• Assist sales and operations teams to help determine equipment needs and technical solutions for the project.  

• Assist with the creation of technical diagrams when required.  

• Review all sales documents to confirm that the equipment and technical positions will meet the client’s needs.  

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention.

• Provide leadership for Project Managers and Associate Project Managers on multi-PM supported events.

• Act as a technical resource about industry trends and all Encore products, services, and departments.

Event Execution

• Act as the project leader and onsite contact for the client throughout the event. 

• Manage all phases of event technical execution from load-in through run of show to load-out.

• Assume ownership of inventory management throughout the event.

• Communicate the project plan and client expectations to event team.

• Manage onsite changes including schedule, equipment or workforce modifications. 

• Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.  

• Ensure compliance with established Technical Standards and Production Standards.

• Follow up with clients on-site to ensure that their needs are met, and the equipment setup is working properly.  

Financial Management

• Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend.

• Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.

• Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors.

• Ensure compliance with Encore Policies and Procedures to minimize the company’s exposure to liability claims and property damage, theft, and misappropriation.

Administrative & Training

• Complete the Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider.  

• Participate in the development of Project Management SOP’s. 

• Conduct review and analysis of proposed events as required.   

• Assist in the training and development of Project Managers, Associate Project Managers and Project Coordinators. 

Job Requirements

• BA/BS Degree or equivalent experience.

• 7+ years in the corporate event or broadcast industry 

• 3+ years in a Project Management role 

• 3+ years Supervisory experience preferred 

• Strong written and oral communication skills

• Strong technical background

• Strong client relationship skills

• Experience with budgets and cost control

• Operational logistics experience 

• Works well under pressure 

• Ability to manage multiple complex job functions within a fast-paced environment 

• MS Office experience required

• Technical diagram knowledge / experience required

• Ability to travel up to 50% may be required

Competencies 

• Optimizes Work Processes

• Financial Acumen

• Detail Oriented

• Problem Solving

• Drives Quality Results

• Communicates Effectively

• Plans and Aligns

• Hospitality

• Builds Effective Teams

• Decision Quality

• Responsiveness

• Manages Complexity

• Focuses on the big picture

Work Environment

Hotel/Venue

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).

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