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Senior Repair Technician - Uxbridge
Uxbridge, United Kingdom Job ID: SENIO044672 Job Code: UKOP386Overview
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Success Profile
Here are some of the top qualities that will help you achieve success in this role:
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
Other Important Traits
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.
Purpose, Mission and Core Values
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Rewards
-
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days -
Benefits
To see all benefits available, click here.
-
Rewards/Incentives
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit -
Training & Development
Classroom/On the Job Training
Encore University
Career Pathing. -
Mobility
Relocation
Global Transfer Opportunities
Responsibilities
Senior Repair Technician
Uxbridge, London
On-Site Warehouse Role
Position Overview
Facilitate, supervise, and conduct regional repair of Encore owned equipment. Responsible for implementing & overseeing daily and quarterly equipment repair and quality control (QC) processes. Conducts product research, performs random and planned quality control checks on regional equipment. Purchases shop related items and provides reporting as necessary on key repair metrics. May supervise a Repair Technician. Reports into Warehoue Supervisor or Warehouse Manager subject to region.
Key Job Responsibilities
Equipment Maintenance & Repair:
· Oversee and perform technical & cosmetic repair and maintenance on Encore equipment and road cases.
· Support all Quality Control processes and procedures.
· Develop and implement service/maintenance tracking and reporting system, ensuring repair progress are documented and reported; and ensuring compliance to manufacturer/warranty policy.
· See the Bigger Picture - Maintain relationships with vendors and order necessary parts to complete repairs.
· Establish and provide reporting on key repair metrics and ROI.
· Adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE)
· Report all HSE issues to the Warehouse Manager and HSE Manager
Customer Service:
· Deliver World Class Service - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
· Value People - Maintain positive relationships with Encore hotel teams through effective communication and satisfactory service.
Equipment Handling and Tracking:
· Perform annual physical inventory of equipment.
· Maintain a clean and tidy workspace.
Systems Knowledge:
· Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
· Interact with other staff, internal customers, and outside vendors.
· Manage system generated pick-lists & order entry as necessary.
· Manage the service module in the system.
Job Requirements
· 1-2 years technical repair experience, preferably in the audio visual industry
· Ability to take direction & communicate with managers and subordinates
Competencies
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Demonstrates Self-Awareness
Drive Results
• Ensures Accountability
See The Big Picture
• Decision Quality
• Manages Complexity
Value People
• Collaborates
About Our Location
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