IT Customer System Support Intern - Summer 2025

Company Overview 

Encore is a leading provider in the audiovisual and event experiences industry delivering creative production, advanced technology, and staging to help our customers deliver more dynamic and impactful experiences at their meetings, trade shows, and special events. As the provider of choice at nearly 1,600 leading hotels, resorts, and convention centers throughout the U.S., Canada, the Caribbean, Mexico, Europe, and the Middle East, Encore's customers comprise event organizers, corporations, trade associations, and meeting planners. Our customers choose Encore for its innovative and comprehensive service offerings, as well as our exceptional customer service from more than 10,000 highly trained staff across a global platform.

Position Overview

Assist the CRM team in managing and administering Encore’s CRM platform.  You will be working directly in the CRM platform, assisting users and helping the team with administrative functions and reporting.  This position is based in Schiller Park, IL.  Temporary housing is not provided for this role.

Key Job Responsibilities

• Managing CRM access requests
• Assisting users with data imports
• Assisting users with reporting and dashboard requests
• Working users through system errors
• Helping users understand CRM features and processes

Job Qualifications

• Bachelor's degree in process
• Programming experience with C# or javascript is useful
• Solid communication and customer service skills
• Highly motivated individual with a passion for customer service, follow-through, and learning

Competencies

• Exceed Customer Expectations
• Teamwork
• Communication skills

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