Career Paths

The role

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO or Operations Manager.

Technical Star Certification Requirements

New hires are required to take a technical assessment to validate their skill set to earn the Technical 1-Star and Technical 2-Star Certifications. Existing team members should be Technical 2-Star Certified.
Click here to learn more about Encore Certifications.

The path forward

Technical Supervisors will have the opportunity to work on the Operational Leadership 1-Star Certification, making them eligible for promotion to Director of Event Technology I, Operations Manager, or Operations Director. The Operations 1-Star Certificate requires:

• New Hire Experience
• Complete multiple role-based certifications

Find available Encore Technical Supervisor roles

The role

The leader is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world-class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The leader promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.

Operations Star Certification Requirements

Directors of Event Technology are required to be Operations 1-Star Certified. New Encore Team Members must meet the experience requirements and validate (test out) of the Operations 1-Star Requirements within 60 days of Hire.

Click here to learn more about Encore Certifications.

The path forward

The Director of Event Technology I and the Operations Manager will have the opportunity to work on the Operations 2-Star Certificate, making them eligible for promotion to Operations Director and Director of Event Technology II. The Operations 2-Star Certificate requires:

• Complete multiple role-based certifications
• Complete instructor-led training courses

Find available Encore Encore Director of Event Technology I / Operations Manager roles

The role

The leader is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world-class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The leader promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.

Operations Star Certification Requirements

Operations Directors or Director of Event Technology II are required to be Operations 1 and 2-Star Certified. New Encore Team Members must meet the experience requirements and validate (test out) of the Operations 1 and 2-Star Requirements within 60 days of Hire.

Click here to learn more about Encore Certifications.

The path forward

The Operations Director and Director of Event Technology II will have the opportunity to work on the Operations 2-Star Certificate. The Operations 2-Star Certificate requires:

• Complete multiple role-based certifications
• Complete multiple instructor-led training courses

Find available Encore Operations Director and Director of Event Technology II roles

The role

The leader is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world-class service while cultivating and maintaining relationships with key venue leaders to enhance the overall business relationship with the venue. The leader promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.

Operations Star Certification Requirements

Click here to learn more about Encore Certifications.

The path forward

The Area Director and Sr. Director of Event Technology and up will have the opportunity to work on the Operations 3-Star Certificate. The Operations 3-Star Certificate requires:

• Complete multiple role-based certifications
• Complete instructor led-training courses

Find available Encore Area Director /Sr. Director of Event Technology and up roles

The role

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences and identifying solutions that meet their goals and objectives, resulting in a compelling event experience. This person utilizes all available tools to ensure maximum event and revenue capture from an assigned customer base. This person cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with the hotel. The Sales Manager also supports company initiatives, business strategies and core values. This position reports to a Sr. Sales Manager, Sales Director or Director, Event Technology.

Sales Star Certification Requirements

Click here to learn more about Encore Certifications.

The path forward

Sales Managers will have the opportunity to work on the Sales 2-Star Certificate. The Sales 2-Star Certificate requires:

• Complete multiple role-based certifications
• Complete instructor-led training courses

Find available Encore Sales Manager, Venues roles

The role

The Sr. Sales Manager, Venues leads the sales process for assigned groups and directs staff to effectively guide customers through their event experiences. The person identifies solutions that meet customer goals and objectives and utilizes all available tools to ensure maximum event and revenue capture from an assigned customer base. They also cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with the hotel. The Sr. Sales Manager serves as a resource for large, high-end event production in venue location/region and supports the team as needed with guidance and training. They also lead and support company initiatives, business strategies and core values. This position supervises the Sales Manager and reports to the Sales Director or Director, Event Technology.

Sales Star Certification Requirements

Click here to learn more about Encore Certifications.

The path forward

Sr. Sales Managers will have the opportunity to work on the Sales 2-Star Certificate. The Sales 2-Star Certificate requires:

• Complete multiple role-based certifications
• Complete instructor led training courses

Find available Encore Senior Sales Manager, Venues roles

The role

The Director, Sales Venues manages an effective sales team responsible for guiding customers through event experiences and providing solutions that meet their goals and objectives to result in a compelling event experience. This person creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. They also utilize all available tools to ensure maximum event and revenue capture from an assigned customer base. Additionally, they cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with the hotel. The Director, Sales Venues serves as a resource in large, high-end event production in venue location/region and supports the team as needed with guidance and training. They also lead and support company initiatives, business strategies and core values. This position supervises the Sales Coordinator, Sales Manager and Sr. Sales Manager and reports to the Director, Event Technology.

Sales Star Certification Requirements

Click here to learn more about Encore Certifications.

The path forward

Sales Directors, Sr. Sales Director I, Sr. Sales Director II, and Leadership Managers will have the opportunity to work on the Sales 3-Star Certificate. The Sales 3-Star Certificate requires:

• Complete multiple role-based certifications
• Complete instructor led-training courses

Find available Encore Sales Director /Sr. Sales Director I / Sr. Sales Director II (Venues) roles

The role

The Regional Sales Director provides area leadership and introduces best practices while monitoring the daily execution of the company sales strategies. Dotted line sales management responsibility; ensures consistent use of the Encore value proposition and sales processes to ensure maximum event capture. Cultivate and maintain relationships with both key hotel personnel and end-user clientele. Mentor and develop property-level sales leaders. Partner with location-level operational leadership to ensure profitable revenue growth and achievement of company KPIs. This would include but not be limited to assisting in business development activities such as prospecting and qualifying new opportunities, account planning, and relationship and account management.

The path forward

Regional Sales Directors will have the opportunity to work on specialized Leadership Certificates and Certifications to progress in the organization.

Find available Encore Regional Sales Director roles

The role

Responsible for driving new revenue growth opportunities throughout a large geographic territory and with aligned venue partners; works directly with the sales leadership team to design and implement strategic sales plan to improve venue capture rates and referral opportunities for the territory. Provide sales management leadership and be responsible for the overall development, implementation and management of sales programs that will create new business opportunities.

The path forward

The Vice President of Sales will have the opportunity to work on specialized Leadership Certificate and Certifications to progress in the organization.

Find available Encore Vice President of Sales roles