Dept. Lead Warehouse Operations - Orlando

Position Overview 

The Department Lead Warehouse Operations is responsible for facilitating & leading all equipment handling & logistics within a specific production warehouse department to include storing, picking, staging, & loading / unloading trucks. This position will support shop-prep for production events, equipment transportation, scanning, tracking, and other warehouse functions and be responsible for performing & overseeing basic equipment quality control (QC) processes and departmental physical inventory. The Department Lead will supervise and  direct team members as allocated to support shop preparations for events, and will report to the Supervisor, Manager or Director of Warehouse Operations.

Key Job Responsibilities

Inbound/Outbound Order Processing:

• Direct teams to organize shop-prep for outbound orders within a specified department

• Act as the systems mater expert (SME) for a specific department within the warehouse structure

• In conjunction with warehouse leadership, assist PMO in pre-event shop-prep of production orders 

• Direct teams that sort, scan, and perform QC on incoming equipment within the assigned department

• Direct teams that perform and support all Quality Control processes and procedures.

• Re-shelf equipment after gear is sorted and QC process completed. 

• Utilize Navigator software to manage pick lists and track equipment orders. 

• Perform annual physical inventory of equipment. 

• Maintain accurate inventory status conditions for the assigned department

• Direct teams that load and unload equipment from vans, trucks, and tractor-trailers. 

• Assist with equipment deliveries or on show site as directed.

Logistics and Transportation:

• Prepare and process shipments to ship small parcel, LTL and via internal fleet.

• Ability to operate industrial powered forklifts including (i.e., Sit-down, reach, stock picker and powered pallet jack).

Safety:

• Perform daily checklists on forklifts and other equipment within the warehouse.

• Participate in safety team initiatives.

Warehouse Housekeeping:

• Clean and maintain a safe work area.

• Maintain equipment as necessary.

Customer Service & Staff Supervision:

• Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments.

• Maintain a working knowledge of equipment.

• Supervise and direct team members as assigned by task.

Systems Knowledge:

• Understands company processes and all systems used to manage warehouse functions, follows procedures, and completes systems entry and paperwork accurately. 

• Interact with other staff, internal customers, and outside vendors. Manage Navigator picklists & order entry, as necessary.

Job Qualifications

• High School diploma/GED

• 4 to 5 years’ experience in warehouse environment

• Ability to lift over 50 lbs. independently.

• Ability to follow written and verbal instructions.

• Strong communication skills with other team members, site leadership team and internal and external customers.

• Organizational skills with an attention to detail and accuracy.

• Ability to multi-task while working in a fast-paced environment.

• Basic computer skills with an emphasis on Microsoft Office

• Experience using an RF based WMS system (preferred)

• Experience operating industrial forklift equipment.

Competency Group 

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never.

Physical Activities

• Sitting: 2-3 Hours

• Standing: 4-5 Hours

• Walking: 4-5 Hours

• Stooping: 2-3 Hours

• Crawling: 2-3 Hours

• Kneeling: 2-3 Hours

• Bending: 2-3 Hours

• Reaching (above your head): 2-3 Hours

• Climbing: 0-1 Hours

• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Occasionally

• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Occasionally

• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously

• Distance Vision: Continuously

• Color Vision: Frequently

• Peripheral Vision: Occasionally

• Depth Perception: Frequently

• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs*: Frequently

• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

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