Bilingual Human Resource Business Partner

Position Overview

The Human Resource Business Partner with employees to build a thriving culture that supports company’s continued success and builds on the promise to be a great place to work. This position will be the first point of contact for Encore Canada’s people. The HBRP will work with the centers of excellence to deploy talent programs throughout Canada, and will have an opportunity to administer a wide variety of HR processes and programs. The HR team is key to Encore’s promise to support, connect, belong, grow, and thrive.

Key Job Responsibilities 

Performance Management

• Deploys talent programs (e.g., performance, carrer development, succession planning).

• Answers questions regarding company’s policies and procedures.

• Educates managers on legal practices, acceptable workplace behaviors.

• Conducts intake meetings with employees and managers to identify concerns or complaints involving workplace conduct, performance issues, policy violations, harassment allegations and other complaints.

• Reviews and considers information from all parties and applies understanding of corporate policies, employment law and other regulations.

• Provides guidance on effective ways of resolving employee relations issues and provides recommendations.

• Escalates HR issues and using judgment to assess risk and sensitivity level.

• Participates in the delivery of training to managers regarding disciplinary procedures and company’s policies and procedures.

• Recommends training topics for managers based on types and frequency of issues.

HR Administration 

• Participates in special HR projects.

• Assists in the maintenance of employee records in the Human Resources Information system (HRIS).

• Runs and prepares reports from HRIS.

• Provides support to employees with Human Resources questions or directs calls to the appropriate contact.

• Communicates effectively about Encore’s benefits, incentives, and general compensation plans.

• Acts as point of contact for new employees regarding onboarding, orientation, and assimilation to policies and programs.

• Provides immigration support and interface with vendor and business partners.

• Supports program management for the Human Resources initiatives and processes.

• Assists with off-boarding procedures.

• Responsible for the administration of the company’s group insurance benefits, and RSP and incentive plans.

• Performs general office support functions, as needed.

Internal Investigations

• Seeks out labor relations counsel when as necessary to discuss complex issues.

• Prepares and provides required correspondence, information and documentation for case preparation.

• Leads internal investigations partnering with HR Leadership.

Project Management

• Monitors progress and performance against the project plan.

• Creates and maintains project and process documentation.

• Assists in project planning by compiling/contributing information and recommendations.

• Partners with HR Leadership in coordinating project resources.

Job Qualifications

• Bachelors degree or equivalent, in Human Resources or related field

• 2+ years experience in Human Resources

• 2+ years’ experience in administrative and customer service  

• 1+ years’ experience as Payroll Admin/Coordinator  

• Critical thinker, active listener and effective time manager

• Coaching and collaboration skills in working with different functions in the organization

• Excellent verbal/written communications and customer service skills 

• Firm understanding of employment laws

• Excellent professional written and verbal communications skills

• Demonstrated ability to exercise judgment and discretion in handling confidential information and situations

•Strong PC and analytical skills

Competency Group 

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Office/Remote

Work is performed in a hybrid mix – 50% in the office and 50% remote. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. Travel requirement up to 20%.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.