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We see your future as our greatest event.

Systems Designer, Audio Visual Systems

Las Vegas, Nevada; Phoenix, Arizona; San Diego, California; Los Angeles, California; Salt Lake City, Utah Job ID: SYSTE032370

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID SYSTE032370 Date posted 10/09/2024

If you live in one of the following areas, the approximate salary range in New York City or Seattle is $90,000-$105,000 per year with incentive opportunities. The approximate salary range in Southern California is $90,000- $100,000 per year with incentive opportunities. The approximate salary range in Colorado is $89,640-$100,000 per year with incentive opportunities.   The approximate salary in the Bay Area is $95,000-$115,000 per year with incentive opportunities.  

Position Overview

Encore’s Event Infrastructure Services group designs, installs, and operates event technology infrastructure (Audio-Visual, Digital Signage, Rigging, Power Distribution, and Internet connectivity) in venues like hotels and convention centers. The Systems Designer, EIS will evaluate venue needs and create designs that are safe and functional  while ensuring adherence to the technical installation standards in place. 

Audio Visual Systems 

Design innovative, immersive, tactile audio-visual systems (ballroom and meeting room AV), architectural technology (lighting, displays), and digital signage that integrates seamlessly into the venue.

Key Job Responsibilities 

Systems Design

• Evaluate existing installations, including conducting site visits and analyzing existing drawing sets, create a variety of recommended solutions based on business need and using Encore’s guidelines for design practice.

• Create detailed drawings, schematics, renderings, access plans, bills of materials and scopes of work using CAD, Vectorworks, Visio and other supported platforms.

• Support sales by providing consultative technical expertise and participating in client interaction to win the business, iterating the design to match budget needs.

• Work directly with venue Engineering, General Contractors, Architects, permitting authorities, regulatory agencies and other third party vendors to ensure designs meet all structural, electrical and engineering standards for their intended use.

Design Standards

• Using a sound knowledge of existing Encore practice, relevant national and international standards, and the venue brand guidelines, contribute to the continuous improvement of Encore design standards, proposals, document templates, training materials, maintenance plans and other tools.

• Maintain and grow a knowledge of relevant products and advocate for ways to use them in design guidelines developing an adaptive and forward-thinking design philosophy.

• Work with procurement to identify, select, and prioritize vendors and equipment based on overall product support, availability and performance.

• Perform post-install analysis to understand how well the original design concept held up against the objectives and recommend improvements for future designs.

Installation Support

• Partner with project management and installation teams to address installation challenges, suggesting alterations to the design where necessary to complete the project.

• Act as the liaison to third party vendors like venue Engineering, General Contractors, Architects, permitting authorities, regulatory agencies and others supporting as required to expedite engineering, permitting documents, and obtaining post-install sign off.

Job Qualifications

• BA degree in related field or equivalent experience 

• 2+ years of CAD software experience is encouraged

• Client relationship experience

• Proficient with Microsoft 365 & office tools 

• Ability to travel up to 50%

• Strong customer service skills, excellent written/oral communication and organizational skills, including client relationship skills

• Works well under pressure and ability to multi task

• Proficient problem solving and troubleshooting skills

For Audio Visual Systems

• 2+ years of Audio Visual installation design experience

• Construction background preferred

• CTS certification is a plus (CTS, CTS-D, CTS-I)

• Familiarity with NFPA

• Knowledge of audio , video and control systems as well as architectural and cabling requirements 

• Knowledge of control systems such as Crestron, AMX, QSYS, Control One. 

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements Hours Per Day Lifting Requirements Frequency

Sitting 6-8 Hours Lifting      0 - 15 lbs* Continuously

Standing 2-3 Hours Lifting      16 – 50 lbs* Occasionally

Walking 0-1 Hours Lifting      51 - 100 lbs Never

Stooping 0-1 Hours Lifting      Over 100 lbs Never

Crawling0-1 Hours

Kneeling 0-1 Hours Carrying Requirements Frequency

Bending 0-1 Hours Carrying      0 - 15 lbs* Continuously

Reaching (above your head) 0-1 Hours Carrying      16 – 50 lbs* Occasionally

Climbing 0-1 Hours Carrying      51 - 100 lbs Never

Grasping 0-1 Hours Carrying      Over 100 lbs Never

Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency

Close Vision Continuously Pushing/Pulling      0 - 15 lbs* Continuously

Distance Vision Frequently Pushing/Pulling      16 – 50 lbs* Occasionally

Color Vision Continuously Pushing/Pulling      51 - 100 lbs* Never

Peripheral Vision Occasionally Pushing/Pulling      Over 100 lbs Never

Depth Perception Occasionally *Identifies the physical requirements that team members perform without assistance. 

Hearing Continuously

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).

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