Technical Manager / Head of Power
Dubai, United Arab Emirates Job ID: TECHN026931Overview
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Success Profile
Here are some of the top qualities that will help you achieve success in this role:
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
Other Important Traits
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.
Purpose, Mission and Core Values
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Rewards
-
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days -
Benefits
To see all benefits available, click here.
-
Rewards/Incentives
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit -
Training & Development
Classroom/On the Job Training
Encore University
Career Pathing. -
Mobility
Relocation
Global Transfer Opportunities
Responsibilities
The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the General Manager.
Key Job Responsibilities
Event Pre-planning
- Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline.
- Drive Results - Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals.
- See the Bigger Picture - Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies.
On-site Management/Operation
- Delivers World Class Service – ensuring their discipline meets or exceeds the client’s needs by managing the production plan, budget, and Encore production/safety standards.
- Do the Right Thing - Set and properly test technical components.
- Operate designated equipment for the event, as needed.
- Provides leadership to their assigned crew, including internal and external team members.
- At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager.
Post-show Management
- Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs.
- Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for client’s future events.
Customer Service
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly.
People Development (where they have direct reports)
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
- Manage the HR activities including selection, performance management, and learning.
- Provide focused and continued coaching to develop the skills of team members.
- Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.
- Recommend team members for training opportunities, as needed.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
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