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Senior Technician - Video Focused
Dubai, United Arab Emirates Job ID: SENIO041013 Job Code: UEOP212Overview
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Success Profile
Here are some of the top qualities that will help you achieve success in this role:
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
Other Important Traits
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.
Purpose, Mission and Core Values
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Rewards
-
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days -
Benefits
To see all benefits available, click here.
-
Rewards/Incentives
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit -
Training & Development
Classroom/On the Job Training
Encore University
Career Pathing. -
Mobility
Relocation
Global Transfer Opportunities
Responsibilities
Main Functions:
Training and supervising Technicians and Crew on video equipment operation and related tasks
Collaborating as part of a team on and off site
Configuring video equipment at advanced levels
Maintaining advanced knowledge of all video equipment, staying up to date with the latest fixtures and technology, learning new equipment quickly, and training the team on proper operation, installation, and inspection
Leading by example and consistently delivering high performance
Interacting with clients on site in a professional, customer-oriented manner
Running video shows of all sizes, including operation and on-site management, leading a team of Technicians and Crew
Managing video projects and teams at the department level in the absence of a Project Manager
Assisting Project Managers in planning projects and specifying video equipment
Providing support to the Head of Department as needed
Notifying the Head of Department of any defective video fixtures
Cleaning, testing, maintaining, prepping, and repairing video equipment prior to jobs
Monitoring and repairing video equipment during shows, performing fault finding as required
Identifying and correcting video equipment failures according to company standards
Performing repairs on high-end video equipment depending on issue severity
Installing video equipment on site unsupervised, following designated layouts
Setting up and operating video systems and equipment
Loading and unloading video equipment
Cleaning and properly storing video equipment after shows
Rigging and de-rigging video equipment safely
Performing annual inventory of Encore video equipment as per established procedures
Adhering to health and safety regulations and wearing appropriate Personal Protective Equipment
Reporting all health and safety issues to the Group HSE Manager
Respecting and following company policies, rules, and procedures
Performing miscellaneous tasks within your scope of work as assigned by your supervisor
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