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Event Technical Lead, Audio Visual - Hilton Motif Seattle

Seattle, Washington Job ID: EVENT030179


Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.


Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values


How we strive to impact the world

Connecting & Inspire


What we do every day

Invaluable partner on our customer's journey


What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Job ID EVENT030179 Date posted 06/26/2024

The approximate hourly range is based on skills & experience $21.72-$22.50 per hour.

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.  This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities 

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. 

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use. 

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.  

• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

• Maintains a positive relationship with all clients through effective communication.  

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.  

• Monitors events and checks in on customers throughout the day.  

• Understands and fosters the hotel/client relationship. 

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. 

• Anticipates equipment challenges and changes in a timely and professional manner. 

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.  

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  

• Interacts with other staff and outside vendors for equipment.  

• Increases revenue by utilizing floor up-selling techniques.  

• Work with clients to finalize invoices.  

• As needed, work within Encore systems and applications

Job Qualifications

• High school diploma required, Associate’s degree is preferred. 

• 2-3+ years of customer service or hospitality experience is preferred.

• 2-3+ years of audio-visual experience is required.

• Internal applicants must be Technical 1-Star Certified before applying.  External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.

• A valid driver’s license is required for team members in positions that may operate Company vehicles.

• Additional DOT requirement may need to be met if applicable.

• Must be able to lift 50 lbs.


Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( 

Work Environment


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.


Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.


• Peripheral Vision

• Carrying 51-100 lbs.

• Pushing/Pulling Over 100 lbs.


• Color Vision

• Depth Perception

• Lifting 16-50 lbs.

• Carrying 16-50 lbs.

• Pushing/Pulling 16-50 lbs. & 51-100 lbs.


• Close Vision

• Distance Vision

• Hearing

• Lifting 0-15 lbs.

• Carrying 0-15 lbs.

• Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:

• 0-1 hours/day: Climbing

• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)

• 4-5 hours/day: Standing, Walking, Grasping

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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  • Audio Visual, Seattle, Washington, United StatesRemove


You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).