Technical Services Representative

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

· Setting up, operating, and dismantling audio visual equipment at events as assigned.

· Servicing trade shows, hotel conventions, and staging events.

· Verify completed purchase orders and that all required equipments were prepared.

· Loading and unloading trucks; requires to lift heavy equipment.

· Climbing stairs and ladders

· Perform various control testings and troubleshoot equipments before the assigned event.

· Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)

· Walking during trade shows.

· Driving defensively – cube vans and panel vans

· Driving long distances (or as a passenger).

· Handling equipment with care.

· Complete reports on events as per company procedure

· Representing the Company in a professional manner

· As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.

· Perform other duties as assigned.

Job Qualifications

· High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain

· 2-3+ years of customer service or hospitality experience is preferred.

· 2-3+ years of audio visual experience is required.

· Set up knowledge of the following equipment is required:

Ø Portable Sound Systems ( speakers, mixers and equalizers )

Ø Wireless Microphones

Ø Audio Cassette and CD Players

Ø LCD Data Projectors and Monitors

Ø Computer Interfaces and Switchers

Ø Betacam and VHS Players

Ø Large Projection Screens and Scaffold towers

Ø Industrial Video Cameras

Ø Video Lighting Equipment

Ø Simultaneous Translation Equipment

Ø Fastfold Screens

Ø Cameras

Ø Risers/Staging

· Strong Client Service and interpersonal skills

· Professional Appearance and behavior

· Able to work under pressure with tight delays

· Analytical and problem resolution skills

· Organizational Skills

· Valid driver’s license

Competencies (by Core Values)

· Ownership

· Hospitality

· Professionalism

· Responsiveness

· Safety Conscious

· Decision Quality

· Tech Savvy

· Communicates Effectively

· Drives Results

· Instills Trust

Hourly Roles

Hourly Pay Range: $23.38 - $28.65

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.