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Account Executive - Toronto - Audio Visual Services

Mississauga, Canada Job ID: ACCOU029192

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID ACCOU029192 Date posted 06/26/2024

Position Overview 

The Account Executive is responsible to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization. This position will oversee and conduct client relationship management, solutions selling to qualified leads, developing, and presenting proposals, and ensuring the successful delivery of Encore’s services. The Account Executive performs a lead role in client interactions prior to sale with support from the Project Manager or Lead Technician. Following the sale, the Account Executive performs a support role in client interactions. This position reports to the Director of Sales.

Key Job Responsibilities  

Business Development

• Know the market well to find, qualify, and convert prospects into confirmed business.

• Develop creative solutions to drive business growth.

• Actively build and maintain a pipeline of ongoing opportunities & leads.

• Mine existing customers for other opportunities and revenue.

• Explore partnership opportunities with a variety of event industry suppliers and groups.

• Partner with clients to have an absolute understanding of their event goals.

• Build rapport/relationship with clients to understand their event pain points.

• Plan, document, and execute a minimum of 6 weekly unsolicited outreaches to clients in Salesforce CRM.

• Attend and document a minimum of 8 sales calls (client meetings with a specific plan on how the meeting can advance the sales cycle/business) per month (documented in Salesforce CRM).

• Determine whether any emergent solutions can be leveraged to drive incremental value and impact for client event.

• Develop and propose solutions that achieve client goals.

• Qualify leads from various sources including website, marketing campaigns and other team members.

• Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise.

• Establish solid relationships and trust with existing clientele.

Client Management

• Operate as a key point of contact for any matters specific to your customers (in conjunction with Project Manager).

• Build & foster outstanding customer loyalty by finding opportunities to wow the client.

• Enhance customer ties by defining opportunities and introducing additional products and services.

• Understand and document customer business strategies, priorities, and goals.

• Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail.

Project Oversight

• Engage with production/operations for technical assistance, design, and tailored customer solutions.

• Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions and technical logistics coordination are being met and kept on schedule.

General

• Remain current and educated on all new and emerging event technology products and solutions.

• Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals.

• Establish and maintain close relationships with other Encore sales team members as well as with external partners.

• Attend all designated individual and team calls, working all scheduled calls around these established times.

Job Qualifications

• Technical College or University Degree preferred

• 7+  years of experience within the events industry and/or audio-visual fields is preferred

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Understanding of social media, digital marketing strategies, search optimization, and e-marketing

• Valid driver’s license and access to a private vehicle

• Estimated travel between 40% - 60%

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).

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