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Warehouse Technician
Melton Mowbray, United Kingdom Job ID: WAREH036101Overview
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Success Profile
Here are some of the top qualities that will help you achieve success in this role:
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
Other Important Traits
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Purpose, Mission and Core Values

Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Rewards
-
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days -
Benefits
To see all benefits available, click here.
-
Rewards/Incentives
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit -
Training & Development
Classroom/On the Job Training
Encore University
Career Pathing. -
Mobility
Relocation
Global Transfer Opportunities
Responsibilities
Position Overview
The Warehouse Technician is responsible for supporting warehouse operations and any projects as assigned. The primary responsibility of the Warehouse Technician is to support the Warehouse Supervisor in responding to the operational requirements and in delivering equipment to the company prescribed standards, shipping/receiving of orders, quality control, inventory control and other warehouse related logistics. The Warehouse Technician will report to Lead Warehouse Technician, a Senior Warehouse technician, Warehouse Supervisor or Warehouse Manager subject to function and/or region.
Your perspective:
- Private Healthcare with no excess payments for the employee
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
Inbound/Outbound Order Processing
· Drive Results - Accurately receive, ship and label product, pick-up product from inventoried locations and pack orders efficiently and accurately for delivery to venues, site and/or other warehouses
· Perform basic quality control (QC) procedures, presentation of equipment and inventory control
· Clean, test, maintain, prepare, repair equipment prior to delivery to site or venue.
· Load and unload equipment to trucks.
· Fault find and repair equipment, keeping equipment under repair to a minimum.
· Notify Warehouse Supervisor of any defective equipment, and arrange maintenance/repair schedule/logistics.
Logistics and Transportation:
· Prepare and process shipments to ship small parcel, LTL and via internal fleet
· Ability to operate industrial powered forklifts including (i.e. Sit-down, reach, stock picker and powered pallet jack)
Safety:
· Perform daily checklists on forklifts and other equipment within the warehouse
· Do the Right Thing - Participate in safety team initiatives
· Adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE)
· Report all health and safety issues to the HSE Manager or Warehouse Manager
Warehouse Housekeeping:
· Clean and maintain a safe work area
· Maintain equipment as necessary
Customer Service:
· Deliver World Class Service - Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments
· Maintain a working knowledge of equipment
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
· High School diploma or GCSE equivalent
· 1 to 3 years’ experience in warehouse environment
· Ability to lift over 50 lbs. independently
· Ability to follow written and verbal instructions
· Strong communication skills with other team members, site leadership team and internal and external customers
· Organisational skills with an attention to detail and accuracy
· Ability to multi-task while working in a fast paced environment
· Basic computer skills with an emphasis on Microsoft Office
· Experience using an RF based WMS system (preferred)
· Experience operating industrial forklift equipment
Competencies
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Instills Trust
• Safety Conscious
Drive Results
• Action Oriented
See The Big Picture
• Tech Savvy
Value People
• Communicates Effectively
Work Environment
Work is performed in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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