Skip to main content

We see your future as our greatest event.

AV Technician

London, United Kingdom Job ID: TECHN029051

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

Back to Job Navigation (Purpose, Mission and Core Values)

Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

Back to Job Navigation (Rewards)

Responsibilities

Job ID TECHN029051 Date posted 06/26/2024

AV Technician

London, UK

£24,000 to £26,000 (dependent on your individual expertise and experience)

Your perspective:

  • BUPA full coverage Private Healthcare with no excess payments for the employee
  • Employee supported volunteering
  • Enhanced family leave provisions
  • Perkbox and Employee assistance Programme
  • Company sick pay 
  • Employee recognition scheme
  • Generous employee referral scheme
  • Clearly defined Career path (and all the important support along the way)
  • Access to state-of-the-art technology
  • Global presence and opportunities worldwide
  • Long Service Programme

Your area of responsibility:

Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.

Equipment Operation

  • Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
  • Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Do the Right Thing - Complies with all Company security and safety measures.
  • Adhere to health and safety regulations and wear appropriate PPE.
  • Report all health and safety issues to the HSE Manager or Project Manager onsite.
  • At times the technicians will work as part of a team on larger scale projects.

Customer Service

  • Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers. 
  • Values People - Maintains a positive relationship with all clients through effective communication. 
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. 
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/venue/client relationship.

Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately. 
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  Interacts with other staff and outside vendors for equipment. 
  • See the Bigger Picture - Increases revenue by utilising floor up-selling techniques. 
  • Works with clients to finalise invoices. 

What you bring with you:

  • Previous experience within the Service and Hospitality industry would be preferable.
  • Previous experience in AV / Live events would be preferred
  • Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Our promise to you:

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.

Back to Job Navigation (Responsibilities)

Sign Up For Job Alerts

Stay connected and receive the latest career opportunities at Encore.

By uploading your resume, you are not submitting an application for employment.

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Operations, London, England, United KingdomRemove
  • Audio Visual, London, England, United KingdomRemove

Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).

GO