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We see your future as our greatest event.
AV Operations Manager
London, United Kingdom Job ID: ASSIS029053Overview
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Success Profile
Here are some of the top qualities that will help you achieve success in this role:
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
Other Important Traits
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.
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Purpose, Mission and Core Values
![Pyramid of Core Values](https://tbcdn.talentbrew.com/company/6228/gst_v1/img/ajd/ajd-triangle-en-02.png)
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Rewards
-
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days -
Benefits
To see all benefits available, click here.
-
Rewards/Incentives
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit -
Training & Development
Classroom/On the Job Training
Encore University
Career Pathing. -
Mobility
Relocation
Global Transfer Opportunities
Responsibilities
AV Operations Manager
London, UK
£32,000 to £36,000 (dependent on your individual expertise and experience)
Your perspective:
- Private Healthcare
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Your area of responsibility:
Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.
- Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
- Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.
- Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements.
- Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
- Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc.
- Participates in capture rate discussions and suggests ways to capture lost business.
- Monitors sales files to review upcoming groups and to ensure that sales processes are followed.
- Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads.
- Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service.
- Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue.
- In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure.
- Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage.
- Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house.
- Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers.
- Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse.
- Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
- Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
- Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required.
- Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts,
- Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity.
- Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline.
- Ensure good use of technician’s time by managing shift basis effectively and offering this resource to sister hotels.
What you bring with you:
- High School Diploma, Mathematics and English GCSE or equivalent is preferred.
- Strong AV / live events experience would be preferred
- Previous experience within the Service and Hospitality industry would be preferable.
- Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.
Our promise to you:
Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.
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