Associate Project Manager, Audio Visual Production - Mid-Atlantic Region
Lanham-Seabrook, Maryland Job ID: ASSOC031026Overview
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Success Profile
Here are some of the top qualities that will help you achieve success in this role:
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
Other Important Traits
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.
Purpose, Mission and Core Values
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Rewards
-
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days -
Benefits
To see all benefits available, click here.
-
Rewards/Incentives
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit -
Training & Development
Classroom/On the Job Training
Encore University
Career Pathing. -
Mobility
Relocation
Global Transfer Opportunities
Responsibilities
Position Overview
The Associate Project Manager is responsible for managing an entire small event or a portion of a larger project as assigned. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. The Associate Project Manager will ensure successful execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP’s that drive consistency in event production. This position will partner with the Project Manager, Senior Project Manager, or Associate Director, Project Management and will communicate onsite event execution plans with all parties. The Associate Project Manager will report to the Associate Director, Project Management.
Key Job Responsibilities
Event Project Management
• Assist in creating and deploying a detailed work plan for a portion of an event or a small project which identifies and sequences the activities needed to successfully complete the project.
• Review and make recommendations on both equipment and labor requirements for the event and coordinate with the Project Management team.
• Analyze and manage project risk to ensure customer satisfaction and that Technical and Production Standards are followed.
• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention.
Event Execution
• Supervise the technical aspects of the job and provide intermediate to advanced operational troubleshooting and problem solving during the technical set up, operation, and dismantle of basic to advanced large-scale audio-visual systems.
• Assist with scheduling equipment deliveries and pickups for the assigned event.
• Troubleshoot and problem solve audio-visual and IT equipment.
• Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on event session throughout the day.
Financial Management
• Monitor cost control measures and report challenges to Project Management team.
• Assist Project Management team with securing local internal resources to minimize external spend.
• Ensure compliance with Encore Policies and Procedures to minimize company’s exposure to liability claims and property damage, theft and misappropriation.
Administrative & Training
• Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider as assigned.
• Assist in the training and development of technicians to improve customer experience.
• Achieve Technical Level 3 Certification per Encore Technical Skill Set Matrix within 180 days.
Job Requirements
• BA/BS Degree or equivalent experience
• 2+ years of knowledge of audio-visual or related technical skill set
• 1+ years on-site crew experience
• Venue audio-visual and strong technical background preferred
• Strong Client relationship skills
• Strong written and oral communication skills
• Works well under pressure
• Ability to manage complex job functions within a fast-paced environment
• Problem solving and troubleshooting skills
• MS Office experience required
• Ability to travel up to 50% may be required
Competencies
• Optimizes Work Processes
• Financial Acumen
• Detail Oriented
• Problem Solving
• Drives Quality Results
• Communicates Effectively
• Hospitality
• Decision Quality
• Responsiveness
Work Environment
Event Venue
Work is performed in a hotel/event venue environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual venue or a representation of venues in that city or area.
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