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Technical Specialist Video (H/F)
Barcelona, Spain Job ID: TECHN043949 Job Code: SPNOP213Overview
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Success Profile
Here are some of the top qualities that will help you achieve success in this role:
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
Other Important Traits
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.
Purpose, Mission and Core Values
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Rewards
-
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days -
Benefits
To see all benefits available, click here.
-
Rewards/Incentives
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit -
Training & Development
Classroom/On the Job Training
Encore University
Career Pathing. -
Mobility
Relocation
Global Transfer Opportunities
Responsibilities
Technical Specialist Video (M/F)
Location: Paris, France (Relocation offer)
Languages: French or English mandatory
Contract Type: Full-time permanent (CDI)
Salary:€44,000 to €49,000 gross annual (depending on experience)
Encore is looking for technical specialists interested in relocating to Paris! Check out the details below and feel free to apply.
Key Responsibilities
Equipment Operation
Drive Results: Ensure smooth event execution through accurate and timely setup, operation, and teardown of advanced audiovisual equipment, as outlined in the technical qualifications section.
Troubleshoot and quickly resolve technical issues as they arise.
Do the Right Thing: Adhere to all company safety and security protocols.
Report all health and safety issues to the HSE Manager, Line Manager, or on-site Project Manager.
Ensure equipment is protected against theft and/or damage during use.
Customer Service
Deliver World-Class Service: Provide excellent service and strive to exceed the needs and expectations of both internal and external clients.
Maintain positive relationships with all clients through effective communication.
See the Big Picture: Partner with the internal team on event solutions before and during the event to guarantee maximum customer satisfaction.
Understand and foster relationships between the hotel, venue, and client.
Staff Training & Development
Value People: Create an atmosphere that encourages technical and leadership skill development in fellow employees.
Provide mentorship and coaching to members of the technical, sales, and operations teams to develop their technical skills as needed.
Event Supervision
Perform advanced tasks (pre-event, live event, post-event) alongside operations team members.
Supervise and direct other technicians during live events.
Equipment Maintenance
Assist the team in properly prepping, securing, storing, transporting, and maintaining equipment.
Conduct inventory checks and forecast equipment needs.
Disclaimer: The duties and responsibilities described are not an exhaustive list and may be modified, or additional job-related duties may be assigned at any time, with or without notice, based on business needs.
Required Qualifications
A Bachelor's degree in audiovisual technology or equivalent is preferred.
At least 4 years of specialized experience required.
3 to 5 years of experience in customer service or hospitality is preferred.
Ability to interact professionally and effectively with a diverse workforce, varied clientele, and executive leadership.
Experience managing multi-task projects/initiatives.
Strong client- and colleague-facing skills and experience.
Core Competencies
Accountability
Hospitality
Professionalism
Responsiveness
Safety-mindedness
Talent development
Technological proficiency
Managing complexity
Drives accountability
Inspires trust
Contract: Full-time Permanent (CDI)
Benefits & Perks:
Monthly meal allowance
Performance bonuses
Annual clothing allowance
Seniority bonus
Employee recognition program
About Our Location
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