Human Resources Generalist

Position Overview

The Human Resource Generalist partners with employees, managers and HR Business Partners in employee relations, project management, and HR administration. This position participates in projects for the Human Resource team, Investigates and brings resolution to employee relations issues that provides fair and consistent treatment to all employees, and in a manner consistent with the company’s policies and procedures.  Provides HR administrative support on company systems, policies, and procedures. This position reports into the VP, Human Resources.  

Key Job Responsibilities

Performance Management

• Answers questions regarding company’s policies and procedures.

• Educates managers on legal practices, acceptable workplace behaviors and appropriate counseling methods.  

• Conducts intake meetings with employees and managers to identify concerns or complaints involving workplace conduct, performance issues, policy violations, harassment allegations and other complaints.

• Reviews and considers information from all parties and applies understanding of corporate policies, employment law and other regulations.

• Provides guidance on effective ways of resolving employee relations issues and makes discipline recommendations utilizing the company’s progressive discipline process. 

• Reviews and approves disciplinary action documents. 

• Participates in disciplinary action and termination discussions, as needed.  

• Escalates HR issues that meet predefined criteria and using judgment to assess risk and sensitivity level.

• Apprises business and HR leaders on the status of issues and concerns being addressed and recommendations or disciplinary actions as appropriate.

Information Management and Reporting

• Ensures utilization of the Employee Relations module to complete and track activity.  

• Maintains records and compiles statistical reports concerning employee relations data. 

• Analyzes report content and makes recommendations regarding trends.

• Maintains discipline/investigation files according to Encore Standards.

Project Management

• Monitors progress and performance against the project plan to ensure deadlines are met.

• Maintains project documentation and creates/updates process documentation.

• Provides project status updates to the project team and HR Leaders. 

• Assists in project planning by compiling/contributing information and recommendations. 

• Partners with HR Leadership in coordinating project resources. 

• Assists with training and implementation. 

HR Administration 

• Participates in HR special projects.

• Assists in the maintenance of employee records in the Human Resources Information system (HRIS).

• Runs and prepares reports from HRIS.   

• Provides support to employees with Human Resources questions or directs calls to the appropriate contact.  

• Acts as point of contact for new employees regarding onboarding, orientation, and assimilation to policies and programs.

• Provides immigration support and interface with vendor and business partners.

• Supports program management for the Human Resources initiatives and processes.  

• Assists with off-boarding procedures. 

• Performs general office support functions, as needed.   

Job Qualifications

• Bachelors degree or equivalent, in Human Resources or related field

• 2+years experience in Human Resources

• 2+ years experience in administrative and customer service  

• Good understanding of employment laws

• Project Management experience

• Excellent professional written and verbal communications skills

• Critical thinker, active listener and effective time manager

• Demonstrated ability to exercise judgment and discretion in handling confidential information and situations

• Strong PC and analytical skills

Competencies

• Communication

• Consultation

• Critical Evaluation

• Relationship Management

• Concern for Quality

Work Environment

Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

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Salary Pay Range: $46,585.00 - $63,409.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.