Event Rigging Manager, Audio Visual - Gaylord National Resort & Convention Center

Position Overview

The Rigging Manager (RM) is responsible for the planning, coordination, and overall safety of rigging operations within Encore-approved venues. This role ensures all rigging designs are reviewed and approved based on structural data and engineered capacity limits. Acting as the primary liaison between internal production teams, external clients, and sales, the RM manages all rigging-related communications. The Rigging Manager also determines workforce requirements, specifies equipment needs, and ensures that all rigging team members are qualified and operate in compliance with Encore rigging’s standard operating procedures (SOP). Reporting to either the Area Manager or Regional Manager of Rigging Services, this above-property leadership position plays a critical role in the successful and safe execution of rigging operations across assigned locations.

Key Job Responsibilities

Staff Development

• Supervise riggers on show site as needed, based on size and complexity of event.

• Identify and seek approval for staffing and support the recruiting efforts.

• Assist in all aspects of team member training, career development, and performance management.

• Develop a pool of part-time riggers who can be called upon to aid on a local and regional basis. 

• Support as required the training oversight and support for union workforce for markets having jurisdiction. 

• Provide consistent leadership and learning opportunities for Rigging Services support to our venue team members.

Safety Compliance

• Provide necessary rigging safety compliance information to supervisor to ensure completion of field assessments within assigned region.

• Assist with periodic site inspections of new and existing facilities and evaluation of safety of existing rigging points as required. 

• Perform load calculations and approve production loads on all shows and events. Provide the approved plot with Load Calculations, point locations, and symbol key to riggers on site for each event. 

• Utilize CAD and related software to analyze weight distribution of suspended loads.

Equipment Compliance

• Ensure compliance with Encore’s working at height program

• Make recommendations and escalate compliance and safety needs to their supervisor.

• Support and provide guidance to annual certification teams on point, truss, and hoist inspections.

• Provide guidance to venue teams to specify the rigging equipment to best meet the event needs. 

• Review industry-accepted technical and safety standards and support venue / regional operations management in their implementation. 

Equipment/Labor Management

• Define workforce needs and skill levels needed for each event requiring rigging services and communicate those needs via the equipment request form and in e-mail to venue staff and/or a labor coordinator. 

• Define the specific gear required to safely execute any event requiring rigging services and communicate that list to the venue operations staff via e-mail and equipment request form. 

• Advise Regional Equipment Manager as needed for gear sourcing. 

• Participate in the labor, operations, and Demand Planning calls within the assigned market. 

Operations

• Attend production site visits or other events as necessary to ensure the safety and efficiency of the show.

• For all rigging productions, advise the sales, operations, project management, and external teams on best practices, safety requirements, and design feasibility, while vetting and approving all rigging designs.

• Collaborate with venue leadership on SOP communication and adherence.

Job Qualifications

• High School diploma or equivalent

• Associate or bachelor’s degree in Technical Theatre or equivalent preferred

• 4+ years of experience in rigging in either the entertainment, theatrical or production environment, including but not limited to, working as a rigger with Encore and its rigging team

• Ability to interpret structural drawings for relevant information 

• 2+ years effectively managing rigging teams, preferably of 10+ riggers 

• ETCP Arena or Theatre certification preferred.

o Must be able to obtain within timeline specified by Senior Rigging Management

• Lift operation experience with current lift certification

• High rigging with harness experience preferred

• Working knowledge of drafting and load calculation software (Vectorworks and Production Assist preferred)

• Ability to interact professionally and communicate effectively with customers and leadership teams 

• Working Knowledge of Microsoft Office suite

Competency Group 

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Manages Ambiguity

Drive Results

• Directs Work

• Achieves Goals

See The Big Picture

• Financial Acumen

Value People

• Builds Effective Teams

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx. 

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Physical Activities

• Sitting: 2-3 Hours

• Standing: 2-3 Hours

• Walking:  3-4 Hours

• Stooping: 0-1 Hours

• Crawling: 0-1 Hours

• Kneeling: 0-1 Hours

• Bending: 1-2 Hours

• Reaching (above your head): 1-2 Hours

• Climbing: 2-3 Hours

• Grasping: 1-2 Hours

Lifting Requirements

• 0 - 15 lbs.*: Frequently

• 16 - 50 lbs.*: Frequently

• 51 - 100 lbs.: Occasionally

• Over 100 lbs.: Occasionally

Carrying Requirements

• 0 - 15 lbs.*: Frequently

• 16 - 50 lbs.*: Frequently

• 51 - 100 lbs.: Occasionally

• Over 100 lbs.: Occasionally

Auditory/Visual Requirements

• Close Vision: Frequently

• Distance Vision: Frequently

• Color Vision: Frequently

• Peripheral Vision: Occasionally

• Depth Perception: Frequently

• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs.*: Frequently

• 16 - 50 lbs.*: Frequently

• 51 - 100 lbs.: Occasionally

• Over 100 lbs.: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. *

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Office

Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

Venues

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Travel up to 50%.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

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