Manager, Warehouse Operations - New York

Position Overview

The Manager of Warehouse Operations is responsible for the day-to-day operations of the internal warehouse operations, dispatch, and quality control functions.  Responsible for ensuring compliance on all warehouse policies, maintaining daily workspace standards, and successful completion of all daily tasks.  Directly manages the outbound/inbound functions and is responsible for training and development of individuals in those roles.  Maintains high throughput by adherence to national warehouse standards and ensures orders are completed in a timely manner.  Responsible for appropriate training, performance management, and development of their teams.  

Key Job Responsibilities

Fleet Management

• Implement and maintain a strategic fleet management plan in partnership with the National Transportation Manager

• Monitor daily routing to prioritize on-time delivery/pickup

• Perform frequent reviews on delivery/pickup services and monitor on-time performance

• Responsible for overall fleet management within their location including regular vehicle maintenance, condition, and operation

Warehouse & Asset Management

• Directly manage and oversee day-to-day operational costs in assigned coverage areas.

• Proactively manage inventory levels to maximize availability for high demand products

• Responsible for all inbound/outbound activity in the facility

• Assemble and execute strategies to lower inventory costs through faster turns and maximize fill rates with company-owned assets

• Work closely with the Asset Management team to validate capital requirements with an aim towards minimizing external costs and maximizing utilization and high-yield investments.  

• Responsible and accountable for high-accuracy physical inventory results

• Implement and maintain quality control and repair standards 

Customer Service

• Work closely with internal customers to evaluate service levels and ensure all expectations are met

• Participate in calls and in-person meetings with regional leadership teams to discuss ongoing challenges and incorporate recommendations into existing processes to improve overall customer service.   

People Management

• Increase operational effectiveness by managing direct reports and communicating Encore Core values, strategies, and objectives 

• Monitor and improve the team’s efficiency and productivity using standards and KPI’s

• Work with direct reports to improve overall service while driving efficiencies through process improvement and best practices including, but not limited to, order processing, QC & repair, warehouse processes, and overall logistics.  

• Establish clear expectations regarding responsibilities, behaviors, and daily activities.   

• Provide training and development opportunities for team members and ensure a safe work environment consistent with company values.

• Provide continues feedback to direct reports and conducts annual reviews.

• Partner with HR business partners to manage human resources activity including selection, performance management, salary administration, training and development and strategic human resources planning

Job Qualifications

• Bachelor’s degree or equivalent warehouse or distribution management experience preferred.

• 5+ years of experience in warehouse or supply chain management.

• Strong problem solving skills. 

• Excellent verbal and written communication skills.

• Excellent organizational and time management skills with the ability to meet or exceed multiple concurrent deadlines. 

• Leadership skills

Competencies 

• Communicates Effectively

• Decision Quality

• Collaborates

• Instills Trust

• See the big picture

• Drive Results

• Do the right thing

• Value People

Work Environment

Warehouse 

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   

OR

Office

Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Salary Pay Range: $87,670.00 - $113,971.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

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