HV TEST - DO NOT USE (UKOP005)

Position Overview

Responsible for supporting the Technical Events Manager with all audio visual services duties in the assigned location. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organisation, where appropriate. This role reports to the Technical Event Manager or Cluster TEM or Area Manager.

Key Job Responsibilities

Operations Management

• Directs the operations team on daily equipment setups and strikes.  

• Drive Results - Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. 

• Delivers World Class Service by mentoring and supervising operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards. 

• Establishes excellent working relationships with hotel/venue staff and executives, team members, neighbouring locations and all vendors.  

• Utilises the billing system to coordinate invoicing activities and ensures accuracy.  

• At times, attend operational venue meetings such as daily stand-up meetings with venue operations staff

• Promote a healthy and safe working environment at all times, ensure that all HSE guidelines are properly implemented, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.

Asset Management

• Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.  

• Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally. 

• Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.  

• See the Bigger Picture - Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary. 

• Researches and remains current on new technology and equipment to purchase.

People Development

• Maintains a positive employee relations environment for all team members.  

• Value People - Manages staff to support the growth of the business and accomplish the organisational goals. 

• Provides focused and continued coaching to develop the skills of team members.  

• Manages HR activity including selection, performance management, and training and development, where appropriate.

•Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

• Do the Right Thing - Supports property-wide training programmes including but not limited to Safety, Educational and Employee Enhancement programmes.  

• Recommends team members for additional training opportunities as needed.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• High School Diploma, or equivalent is required. Bachelor’s degree is preferred. 

• 3+ years of audio visual experience

• 1+ years of supervisory experience

• Working knowledge of audio visual equipment in a live show environment

• Experience handling pre-planning and operations of large audio visual events

• Proficiency with the use of computer hardware

• Proficiency with computer software and programs, including the Internet and Microsoft Office

• Effective leadership abilities and customer satisfaction focus.      

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Manages Ambiguity

Drive Results

• Directs Work

• Achieves Goals

See The Big Picture

• Financial Acumen

Value People

• Builds Effective Teams

Work Environment

Work is performed in a hotel/venue environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy and the venue.   

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.