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Vemos tu futuro como nuestro más grande evento.

Event Technical Lead, Audio Visual - Park Hyatt

Washington, Distrito de Columbia ID de la oferta: EVENT032403

Introducción

Nuestros técnicos la oportunidad de trabajar con tecnología innovadora y de vanguardia a diario. Desde la instalación de equipos tan elaborados como una pared de LED asegurando que los cables pasen correctamente por el lugar, nuestros técnicos son la base de los eventos que creamos y traemos a la vida. Ellos se aseguran que cada evento sea perfectamente ejecutado y trabajan con el resto del equipo para instalar y desinstalar cada evento de manera oportuna. En Encore, la satisfacción del cliente es nuestra máxima prioridad, nuestros técnicos desempeñan un papel integral en el establecimiento de una relación positiva con cada uno de nuestros clientes.

  • Tiempo completo
  • Viajes: Mínimos (si los hay)
  • Glassdoor Reviews and Company Rating

Perfil de Éxito

He aquí algunas de las principales cualidades que te ayudarán a alcanzar el éxito en este rol:

  • Orientación al Cliente
  • Deseo de Aprender
  • Impulso de Resultados
  • Aptitud Técnica
  • Receptividad
  • Hospitalidad

Otros Rasgos Importantes

  • Comunicador,
  • Trabajador en Equipo,
  • Organizado,
  • Entusiasta,
  • Versátil,
  • Emprendedor,
  • Multitarea,
  • Eficaz,
  • Consciente de la Seguridad,
  • Profesional

La habilidad para organizar los grandes eventos que mi hotel planea o de enseñar a los técnicos entrantes cómo hacer que estos eventos sucedan es la razón por la que me gusta el ajetreo de mi día a día como líder técnico.

Miguel

Líder Técnico

Propósito, Misión y Valores Esenciales

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Recompensas

  • Tiempo libre pagado

    Días de vacaciones
    Vacaciones pagadas
    Vacaciones flotantes
    Días de enfermedad /personales

  • Prestaciones

    Para ver todos los beneficios disponibles haga, clic aquí.

  • Premios e incentivos

    Programa de reconocimiento Premium (CenterStage)
    Planes de incentivos de desempeño (GEI Bonus)
    Programa de recomendación de empleados
    Evaluaciones anuales de méritos

  • Capacitación y Desarrollo Presencial

    En el Puesto de Trabajo
    Universidad Encore
    Trayectoria Profesional

  • Mobilidad

    Traslado
    Oportunidades de Transferencia Global

*El derecho a prestaciones varía en función del puesto y/o de si se trabaja a tiempo completo/ tiempo parcial

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Responsabilidades

Job ID EVENT032403 Date posted 10/11/2024

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.  This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities 

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. 

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use. 

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.  

• Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

• Maintains a positive relationship with all clients through effective communication.  

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.  

• Monitors events and checks in on customers throughout the day.  

• Understands and fosters the hotel/client relationship. 

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. 

• Anticipates equipment challenges and changes in a timely and professional manner. 

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.  

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  

• Interacts with other staff and outside vendors for equipment.  

• Increases revenue by utilizing floor up-selling techniques.  

• Work with clients to finalize invoices.  

• As needed, work within Encore systems and applications

Job Qualifications

• High school diploma required. Associate’s degree is preferred. 

• Encore Technical Level 3 Certification is required.  New Encore team members must be certified by their location within 30 days.

• 1 - Encore Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic).  New Encore team members must be certified by a qualified proctor within 60 days.

• 2-3+ years of customer service or hospitality experience is preferred.

• 2-3+ years of audio visual experience is required.

• A valid driver’s license is required for team members in positions that may operate Company vehicles

• Additional DOT requirement may need to be met if applicable. 

Competencies

• Ownership

• Hospitality

•Professionalism

•Responsiveness

• Safety Conscious

• Decision Quality

• Tech Savvy

• Communicates Effectively

• Drives Results

•Instills Trust

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.   

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   

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  • Audio Visual, Washington, Distrito de Columbia, Estados UnidosBorrar

Prestaciones

Encontrarás algunas de las mejores compensaciones de la industria- desde opciones de un seguro integral y generoso tiempo libre hasta un plan 401(k) de contrapartida de la empresa.

VAMOS