IT Service Center, Global Systems Analyst Intern- Summer 2027

Company Overview 

Encore is a global leader in event production, supporting meeting and event professionals with event technology, production, tradeshow and exhibition services. Known for its award-winning customer service, the company is guided by its purpose to connect and inspire, supporting more than 2,200 premier event venues, including hotels, convention centers and corporate campuses worldwide. Encore is one of the 2025 Fortune 100 Best Companies to Work For® and has been a certified Great Place To Work™ for four years running, reflecting the company's investment in its people as the foundation of customer success. Headquartered in Schiller Park, Illinois, Encore operates in 22 countries across North America, Europe, the Middle East, Australia, and Asia Pacific.

Position Overview

Encore’s Global Service Center is seeking a motivated intern to support the Global Systems Analyst team in advancing automation and orchestration across IT operational processes. This internship offers hands-on experience in enterprise IT systems, automation tools, and cross-functional collaboration, with exposure to platforms such as FreshService, Microsoft 365, and SharePoint.

This position is based in Schiller Park, IL.  Temporary housing is not provided for this role.

Key Responsibilities

• Assist in the design, development, and implementation of automation workflows within Encore’s Global Service Center systems.
• Support the enhancement of ticketing and reporting systems, including FreshService and Freshdesk, through low-code/no-code automation.
• Participate in cross-departmental projects involving digital services, product management, and IT operations.
• Contribute to the maintenance and optimization of collaborative tools (e.g., Microsoft Teams, OneDrive, Viva Engage).
• Help document processes, test automation scripts, and validate system improvements.
• Shadow Global Systems Analysts to learn best practices in ITIL-based service management and operational efficiency.

Learning Objectives

• Gain practical experience in IT service management and automation technologies.
• Understand enterprise-level system orchestration and workflow design.
• Develop skills in technical documentation, project coordination, and stakeholder communication.
• Learn how to evaluate and deploy automation solutions that improve service delivery and reduce manual effort.

Preferred Qualifications

• Currently pursuing a degree in Computer Science, Information Systems, or a related field.
• Familiarity with web technologies (JavaScript, HTML, CSS) and Microsoft 365 tools.
• Interest in ITIL frameworks and service desk operations.
• Strong analytical, communication, and problem-solving skills.
• Experience with platforms like FreshService, SharePoint, or Power Automate is a plus.

Internship Benefits

• Mentorship from experienced IT professionals.
• Exposure to real-world enterprise systems and automation projects.
• Opportunity to contribute to impactful initiatives that streamline Encore’s global operations.
• Potential pathway to full-time employment based on performance and business needs.

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The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.