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Vemos tu futuro como nuestro más grande evento.

Event Technical Supervisor, Audio Visual - Fontainebleau Miami Beach

Miami Beach, Florida ID de la oferta: EVENT031264

Introducción

Nuestros técnicos la oportunidad de trabajar con tecnología innovadora y de vanguardia a diario. Desde la instalación de equipos tan elaborados como una pared de LED asegurando que los cables pasen correctamente por el lugar, nuestros técnicos son la base de los eventos que creamos y traemos a la vida. Ellos se aseguran que cada evento sea perfectamente ejecutado y trabajan con el resto del equipo para instalar y desinstalar cada evento de manera oportuna. En Encore, la satisfacción del cliente es nuestra máxima prioridad, nuestros técnicos desempeñan un papel integral en el establecimiento de una relación positiva con cada uno de nuestros clientes.

  • Tiempo completo
  • Viajes: Mínimos (si los hay)
  • Glassdoor Reviews and Company Rating

Perfil de Éxito

He aquí algunas de las principales cualidades que te ayudarán a alcanzar el éxito en este rol:

  • Orientación al Cliente
  • Deseo de Aprender
  • Impulso de Resultados
  • Aptitud Técnica
  • Receptividad
  • Hospitalidad

Otros Rasgos Importantes

  • Comunicador,
  • Trabajador en Equipo,
  • Organizado,
  • Entusiasta,
  • Versátil,
  • Emprendedor,
  • Multitarea,
  • Eficaz,
  • Consciente de la Seguridad,
  • Profesional

La habilidad para organizar los grandes eventos que mi hotel planea o de enseñar a los técnicos entrantes cómo hacer que estos eventos sucedan es la razón por la que me gusta el ajetreo de mi día a día como líder técnico.

Miguel

Líder Técnico

Propósito, Misión y Valores Esenciales

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Recompensas

  • Tiempo libre pagado

    Días de vacaciones
    Vacaciones pagadas
    Vacaciones flotantes
    Días de enfermedad /personales

  • Prestaciones

    Para ver todos los beneficios disponibles haga, clic aquí.

  • Premios e incentivos

    Programa de reconocimiento Premium (CenterStage)
    Planes de incentivos de desempeño (GEI Bonus)
    Programa de recomendación de empleados
    Evaluaciones anuales de méritos

  • Capacitación y Desarrollo Presencial

    En el Puesto de Trabajo
    Universidad Encore
    Trayectoria Profesional

  • Mobilidad

    Traslado
    Oportunidades de Transferencia Global

*El derecho a prestaciones varía en función del puesto y/o de si se trabaja a tiempo completo/ tiempo parcial

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Responsabilidades

Job ID EVENT031264 Date posted 08/16/2024

Position Overview- Must have technical audio, video, or lighting experience

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development.  This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.

Customer Service

  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

Training/Staff Development

  • Assists in training technicians on all floor activities and on hotel and Encore service expectations.
  • Serves as a mentor for new hires.
  • Models and reinforces a positive working environment centered around company values.

Operations Management

  • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
  • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Ensures the equipment sheets are updated and properly completed.
  • Works with team to establish coordinated communications for the management of events.
  • Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

  • Performs preventative maintenance on equipment to keep it presentable and in good working condition.
  • Leads the team in proper security, storage, transportation, and maintenance of equipment.
  • Participates in physical inventory count processes as requested.

Job Qualifications

  • Bachelor’s degree is preferred.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 year of audio visual experience is required.
  • Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
  • Knowledge of technical theory.
  • Advanced problem solving skills.
  • Lifting 50 Lbs. 
  • Experience leading workflow and team members.
  • A valid driver’s license is required for team members in positions that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.

Competencies

Deliver World Class Service

  • Hospitality
  • Ownership

Do The Right Thing

  • Manages Ambiguity

Drive Results

  • Directs Work
  • Achieves Goals

See The Big Picture

  • Financial Acumen

Value People

  • Builds Effective Teams

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

2-3 Hours

Lifting      0 - 15 lbs*

Continuously

Standing

4-5 Hours

Lifting      16 – 50 lbs*

Frequently

Walking

4-5 Hours

Lifting      51 - 100 lbs

Occasionally

Stooping

2-3 Hours

Lifting      Over 100 lbs

Occasionally

Crawling

2-3 Hours

Kneeling

2-3 Hours

Carrying Requirements

Frequency

Bending

2-3 Hours

Carrying      0 - 15 lbs*

Continuously

Reaching (above your head)

2-3 Hours

Carrying      16 – 50 lbs*

Frequently

Climbing

0-1 Hours

Carrying      51 - 100 lbs

Occasionally

Grasping

4-5 Hours

Carrying      Over 100 lbs

Never

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Continuously

Pushing/Pulling      0 - 15 lbs*

Continuously

Distance Vision

Continuously

Pushing/Pulling      16 – 50 lbs*

Frequently

Color Vision

Frequently

Pushing/Pulling      51 - 100 lbs*

Frequently

Peripheral Vision

Occasionally

Pushing/Pulling      Over 100 lbs

Occasionally

Depth Perception

Frequently

*Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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  • Audio Visual, Miami Beach, Florida, Estados UnidosBorrar

Prestaciones

Encontrarás algunas de las mejores compensaciones de la industria- desde opciones de un seguro integral y generoso tiempo libre hasta un plan 401(k) de contrapartida de la empresa.

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