Credit Control & Accounts Receivable Specialist

Credit Control & AR Specialist

Salary: £30,000 - £35,000 (dependant on experience)

Uxbridge, London, UK

Hybrid Role - Min. 3 days in our Uxbridge office per week 

(Typical Hours: 8-5pm or 9-6pm, with 1-hour lunch)

Your perspective:

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay 
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Position Overview

The Credit Control and Accounts Receivable Specialist will work on multiple debtors ledgers within the EMEA region of Encore.  They will be responsible for maintaining appropriate collection efforts to ensure that debtor balances are paid in accordance with agreed payment terms.  They will also produce accurate and timely customer invoices.  They will need to provide key stakeholders of the business with accurate and reliable information relating to debtors and cash collections.  They will need to ensure that all AR related period end requirements are completed accurately and in accordance with the agreed timelines.  This position reports to the Credit Control & AR Manager.

Key Job Responsibilities - Credit Control & AR Specialist

• Ensuring payments due are received within credit terms, with specific focus on upfront/deposit payments being received prior to jobs taking place.
• Chasing customers by telephone and e-mail to follow up on any overdue invoices.
• Dealing with customer invoice queries and liaising with colleagues to resolve these.
• Raising credit notes when necessary, after ensuring appropriate authorisation has been received.
• Escalating details of any non-paying customers to the attention of appropriate management, and proposing follow up actions.
• Posting and allocating all payments to the finance system (Exchequer).
• Reconciling payments as per the received remittance/ Requesting remittances to ensure accurate posting.
• Processing credit card payments using an online terminal.
• Generating invoices on a daily/monthly basis.
• Providing PDF invoices or statements to customers/ internal staff when requested.
• Completing relevant paperwork and setting up new customers within the operations and finance systems, ensuring any relevant credit checks have been carried out, and the CFO has approved any specific payment terms in advance.
• Supporting the AR Manager with producing and updating debtors reports with commentary, follow up actions for review, and expected cash receipt dates for use in cash flow forecasting and other management reports.
• Monitoring of the AR e-mail inbox, ensuring all appropriate sales ledger e-mails are actioned in a timely manner.
• Supporting the AR Manager & Head of Finance with any other ad-hoc requests.

Work Experience and Job Requirements - Credit Control & AR Specialist

• 3 years of experience as a Credit Controller, or with bookkeeping/ accounting background.
• Computer literate – intermediate excel, and any experience with Exchequer and/or Easyjob would be a bonus.
• Excellent written and verbal communication skills, with the ability to deal with people at all levels in a confident manner.
• Patience and the ability to remain calm in stressful situations.
• Must be able to juggle multiple priorities and thrive in a fast-paced environment.
• Strong Team player, promoting a proactive approach within the Finance Team.
• Analytical skills and thorough attention to detail
• The ability to listen and negotiate with customers.