Audio Visual Technician Internship Position - Part Time

Position Overview

A Technician, Intern is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. Being a Technician, Intern at Encore, allows you to gain hands-on experience in your field of interest. The company is committed to providing a rich learning experience, and additional learning opportunities may arise during the internship. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

This is a Part-time commitment with a 25hr/week guarantee for a total of 150hrs per student.

This program will run from March 17^th 2025 to April 27^th 2025

Key Job Responsibilities 

Equipment Operation

• Assist in the day-to-day operations of the department.

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. 

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.  

• Maintains a positive relationship with all clients through effective communication.  

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.  

• Monitors events and checks in on customers throughout the day. 

• Understands and fosters the hotel or client relationship. 

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. 

• Handles equipment challenges and changes in a timely and professional manner.

• Follow all venue safety requirements and supplier protocols. 

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.  

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  Interacts with other staff and outside vendors for equipment.  

• Completes order entries in Navigator, as needed.

• Load, unload, or store gear and equipment, as needed.

• Preparing, labeling, and scanning equipment, as needed.

Additional Notes:

• Learn about the inner workings of the industry.

• Develop professional skills such as communication, teamwork, and problem-solving.

• Receive feedback and guidance from experienced colleagues.

• This list of responsibilities is not exhaustive. The intern may be asked to perform other job-related tasks as needed.

Job Qualifications

• Currently enrolled in a relevant degree program.

• Some customer service or hospitality experience is preferred

• Some audio-visual experience or equivalent in educational environment is preferred

• Excellent communication and customer service skills.

• Ability to work well in a team.

• Self-motivated and eager to learn.

The approximate hourly range is based on skills & experience: $19.00 - $20.00

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio-visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.   Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.   

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio-visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.