Workforce Manager

Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.

At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success.

With our “Great Place To Work “certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you’re ready to be part of a team that’s shaping the future of events and make a meaningful impact, apply now and let’s transform events together.

The Opportunity

The Workforce Manager will provide leadership to their assigned area and the organization in order to align field team member resources to an evolving business environment. This role will have oversight and direct involvement with team member hiring, training, and scheduling. Regional leadership skills, strategic demand planning and analytics skills will allow this role to provide support and partnership to all levels of management to achieve stated goals and KPIs.

Core Responsibilities

• Work directly with DETs, Project Managers, Sales and Operations to ensure that efficient and timely labor planning is taking place for all events
• Interpret regional labour reports and make recommendations regarding actions that should be taken including staffing level changes, training, and other actions to improve labor performance
• Be part of the interview and hiring process for all potential new technician candidates
• Manage a team of coordinators that roster casual and full-time technicians to ensure show delivery needs are met
• Manage the rostering and payroll system (Timetarget / HumanForce) for casual and base staff to ensure all data is accurately captured and properly authorised
• Plan the rostering of full time and casual crew to ensure payroll costs are minimised and that the skills mix on each job is accurate and appropriate
• Liaise with venues to arrange utilisation of all crew as required
• Respond to general phone inquiries to confirm staff shifts, troubleshoot where required

Your Background

• Experience in a similar role
• Respond to general phone inquiries to confirm staff shifts, troubleshoot where required
• Excellent oral and written communication skills
• Highly developed communication skills
• Time management skills; the ability to manage multiple and competing deadlines
• Excellent decision making skills

Why Join Us?

Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers’ and enjoy all the perks that we offer:

• Bachelor’s Degree or equivalent experience
• 3+ years of labour management experience
• Demonstrated leadership and management skills
• Strong written and verbal communication, interpersonal, and customer-service skills
• Ability to successfully interact and support all levels of management within the organization
• Strong analytical ability
• Regional management role/multi location management role
• Excel/data analysis skills
• Event execution experience
• Labour management experience

At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity.