Commercial Business Analyst

Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.

At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success.

With our “Great Place To Work “certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you’re ready to be part of a team that’s shaping the future of events and make a meaningful impact, apply now and let’s transform events together.

The Opportunity

The Commercial Business Analyst will support revenue growth by enabling our sales teams to better address their clients’ needs and increase their book of business. The primary responsibility of the role is to provide the sales organization with high quality of CRM Data and reports they need to sell more effectively. This position will act as the conduit between IT and sales to deliver strategic projects to our sales teams and complete adhoc tasks when required.

Core Responsibilities

• Administration management of CRM, providing training support to ensure adoption and usage of platform to drive required performance management and insights
• Support sales to keep CRM data accurate and complete to enable Sales performance and Insights function to leverage value of CRM platform, support business development and the sales ecosystem, optimize sales planning and drive sales initiative
• Monitor Data Hygiene, support ongoing maintenance of Account Records and ownership
• Produce Monthly Reporting and CRM usage and Usage via CRM Dashboards
• Track and monitor status of follow up from lists of lost business and reason
• Managing, qualifying and quoting inbound leads

Your Background

• Experience in a similar role
• 2+ years’ experience with Microsoft Dynamics CRM administration (D365 experience desired)
• Comprehensive understanding of data management, interfaces to other sources e.g. excel, Smartsheet
• Experience with Microsoft SQL databases
• Ability to self-prioritize, negotiate, and manage requests from multiple project

Why Join Us?

Be a Part Of Our Mission To Bring People Together, Facilitate Ideas And Build Relationships For Our Customers’ And Enjoy All The Perks That We Offer

• “Great Place To Work” certification, ensuring a supportive and engaging work environment
• Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
• Wellness initiatives to prioritise your physical and mental well-being
• Ample opportunities for career progression and professional growth
• Commitment to sustainability initiatives, contributing to a greener future
• Salary packaging options

At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity.