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Nous considérons votre avenir comme notre plus grand événement.

Event Technical Specialist, Audio Visual - Gaylord National Resort & Convention Center

Oxon Hill-Glassmanor, Maryland ID de l'offre: EVENT030080

Vue d'ensemble

Nos techniciens ont l'occasion de travailler quotidiennement avec des technologies innovantes et de pointe. Qu'il s'agisse de mettre en place des équipements aussi élaborés qu'un mur de LED ou simplement de s'assurer que les câbles sont correctement acheminés dans la salle, nos techniciens sont à la base des événements que nous construisons et donnons vie. Ils s'assurent que chaque événement est exécuté de façon impeccable, et travaillent avec le reste de l'équipe pour installer et démonter chaque événement en temps opportun. Chez Encore, la satisfaction du client est notre plus grande priorité, nos techniciens jouent un rôle essentiel dans l'établissement d'une relation positive avec chacun de nos clients.

  • Plein temps
  • Voyage : Minimal (le cas échéant)
  • Glassdoor Reviews and Company Rating

Profil de réussite

Voici quelques-unes des principales qualités qui vous aideront à réussir dans ce rôle:

  • Orientation client
  • Désir D'apprendre
  • Recherche de Résultats
  • Aptitude Technique
  • Réactivité
  • Hospitalité

Autres Caractéristiques Importantes

  • Communicant,
  • Esprit d'équipe,
  • Organisé,
  • Enthousiaste,
  • Polyvalent,
  • Autonome,
  • Multitâche,
  • Efficace,
  • Conscient de la sécurité,
  • Professionnel

La possibilité de mettre en place les grands spectacles que mon hôtel organise ou d'enseigner aux nouveaux techniciens comment réaliser ces spectacles est la raison pour laquelle j'aime vraiment l'intensité de mon quotidien en tant que responsable technique.

Miguel

Chef Technique

Objectif, mission et valeurs fondamentales

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Avantages

  • Congé payé

    Jours de vacances
    Jours fériés payés
    Jours fériés flottants
    Jours de maladie/personnels

  • Avantages sociaux

    Pour connaître tous les avantages disponibles, cliquez ici.

  • Avantages/Primes

    Programme de reconnaissance (CenterStage)
    Plans de prime à la performance (prime GEI)
    Programme de cooptation
    Évaluations annuelles au mérite

  • Formation et développement

    Formation en classe/sur le lieu de travail
    Université Encore
    Parcours professionnel.

  • Mobilité

    Déménagement
    Opportunités de transfert mondial

*L'éligibilité aux avantages sociaux varie en fonction du poste et/ou du statut de temps plein ou partiel.

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Responsabilités

ID de l'offre EVENT030080 Date de publication 06/26/2024

Position Overview

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities 

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.

• Troubleshoots technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

• Maintains a positive relationship with all clients through effective communication.

• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.

• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.

• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

• Develops self as subject matter expert in discipline of specialty.

• Stays current with technology and industry trends.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.

• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.

• Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor’s Degree is preferred

• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required

• 3-4 years of customer service or hospitality experience is preferred.

• Internal Team Members must meet all Training requirements to be eligible to apply for this role.

• Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.

• New Encore team members must validate/complete all Training requirements within 60 days of hire date.

• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.

• Strong customer, client and coworker interface experience and abilities.

• A valid driver’s license is required for team members in positions that may operate Company vehicles.  Additional DOT requirement may need to be met if applicable.

• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:

• Peripheral Vision

• Carrying 51-100 lbs.

• Pushing/Pulling Over 100 lbs.

Frequently:

• Color Vision

• Depth Perception

• Lifting 16-50 lbs.

• Carrying 16-50 lbs.

• Pushing/Pulling 16-50 lbs. & 51-100 lbs.

Continuously:

• Close Vision

• Distance Vision

• Hearing

• Lifting 0-15 lbs.

• Carrying 0-15 lbs.

• Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:

• 0-1 hours/day: Climbing

• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)

• 4-5 hours/day: Standing, Walking, Grasping

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-MV2

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Avantages Sociaux

Vous y trouverez certaines des meilleures conditions de rémunération du secteur, qu'il s'agisse d'options d'assurance complètes, de généreux congés payés ou d'un plan 401(k) financé par l'entreprise.

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