National College Leadership Program (Management Trainee) - Toronto

Position Overview

The National Leadership Trainee will complete a 4-6 month rotational training program designed with a mix of on-the job learning experiences, classroom-based training, and on demand training. Individuals will be prepared for immediate placement into Operations or Sales leadership roles. National Leadership Program Trainee will report to hotel or sales leadership.

**Position only applies for 2025 Graduates**

 **Selected applicant should have valid visa to travel to the United States**

Key Job Responsibilities 

Operations Management

• Observe daily floor activities and workflow of Technicians to ensure that all equipment and services are delivered on time, in good working condition, and as specified by clients and the hotel.

• Participate in and delegate tasks as appropriate.

• Provide operational support during events.

Account Management and Vendor Relationships

• Practice and execute the company sales process through advanced client contact.

• Learn to review quotes and provide recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

• Solicit and secure business for Encore through a proactive, consultative sales approach.

• Improve and leverage the location and property’s market position and share.

Customer Satisfaction

• Provide outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties, and all vendors.

• Meet with customers to ensure that their needs are met and the equipment setup is working properly.

Job Qualifications

• College or University graduate preference for Media Production, Hospitality, Business/Management, Communications, Theater or related field

• At least 1 year professional work experience or a combination of employment/internships. Prior experience in management, operations, technology and/or hospitality preferred.

• Strong interest in a management career with the opportunity for advancement and promotion.

• Excellent communication, listening, and presentation skills.

• Effective leadership abilities and customer satisfaction focus.

• Technical aptitude demonstrated through interest and exposure to new technology.

• Ability to work at a hotel location within major metro markets.

• Willingness to relocate within Canada

Competencies (by Core Values)

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.   

AND/OR

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   

AND/OR

Office

Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.