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Nous considérons votre avenir comme notre plus grand événement.

Event Technical Supervisor, Audio Visual - Hotel AKA Brickell

Miami, Floride ID de l'offre: EVENT028699

Vue d'ensemble

Nos techniciens ont l'occasion de travailler quotidiennement avec des technologies innovantes et de pointe. Qu'il s'agisse de mettre en place des équipements aussi élaborés qu'un mur de LED ou simplement de s'assurer que les câbles sont correctement acheminés dans la salle, nos techniciens sont à la base des événements que nous construisons et donnons vie. Ils s'assurent que chaque événement est exécuté de façon impeccable, et travaillent avec le reste de l'équipe pour installer et démonter chaque événement en temps opportun. Chez Encore, la satisfaction du client est notre plus grande priorité, nos techniciens jouent un rôle essentiel dans l'établissement d'une relation positive avec chacun de nos clients.

  • Plein temps
  • Voyage : Minimal (le cas échéant)
  • Glassdoor Reviews and Company Rating

Profil de réussite

Voici quelques-unes des principales qualités qui vous aideront à réussir dans ce rôle:

  • Orientation client
  • Désir D'apprendre
  • Recherche de Résultats
  • Aptitude Technique
  • Réactivité
  • Hospitalité

Autres Caractéristiques Importantes

  • Communicant,
  • Esprit d'équipe,
  • Organisé,
  • Enthousiaste,
  • Polyvalent,
  • Autonome,
  • Multitâche,
  • Efficace,
  • Conscient de la sécurité,
  • Professionnel

La possibilité de mettre en place les grands spectacles que mon hôtel organise ou d'enseigner aux nouveaux techniciens comment réaliser ces spectacles est la raison pour laquelle j'aime vraiment l'intensité de mon quotidien en tant que responsable technique.

Miguel

Chef Technique

Objectif, mission et valeurs fondamentales

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Avantages

  • Congé payé

    Jours de vacances
    Jours fériés payés
    Jours fériés flottants
    Jours de maladie/personnels

  • Avantages sociaux

    Pour connaître tous les avantages disponibles, cliquez ici.

  • Avantages/Primes

    Programme de reconnaissance (CenterStage)
    Plans de prime à la performance (prime GEI)
    Programme de cooptation
    Évaluations annuelles au mérite

  • Formation et développement

    Formation en classe/sur le lieu de travail
    Université Encore
    Parcours professionnel.

  • Mobilité

    Déménagement
    Opportunités de transfert mondial

*L'éligibilité aux avantages sociaux varie en fonction du poste et/ou du statut de temps plein ou partiel.

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Responsabilités

ID de l'offre EVENT028699 Date de publication 06/06/2024

Position Overview- Must have technical audio, video, or lighting experience

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development.  This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.

Customer Service

  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

Training/Staff Development

  • Assists in training technicians on all floor activities and on hotel and Encore service expectations.
  • Serves as a mentor for new hires.
  • Models and reinforces a positive working environment centered around company values.

Operations Management

  • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
  • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Ensures the equipment sheets are updated and properly completed.
  • Works with team to establish coordinated communications for the management of events.
  • Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

  • Performs preventative maintenance on equipment to keep it presentable and in good working condition.
  • Leads the team in proper security, storage, transportation, and maintenance of equipment.
  • Participates in physical inventory count processes as requested.

Job Qualifications

  • Bachelor’s degree is preferred.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 year of audio visual experience is required.
  • Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
  • Knowledge of technical theory.
  • Advanced problem solving skills.
  • Lifting 50 Lbs. 
  • Experience leading workflow and team members.
  • A valid driver’s license is required for team members in positions that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.

Competencies

Deliver World Class Service

  • Hospitality
  • Ownership

Do The Right Thing

  • Manages Ambiguity

Drive Results

  • Directs Work
  • Achieves Goals

See The Big Picture

  • Financial Acumen

Value People

  • Builds Effective Teams

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

2-3 Hours

Lifting      0 - 15 lbs*

Continuously

Standing

4-5 Hours

Lifting      16 – 50 lbs*

Frequently

Walking

4-5 Hours

Lifting      51 - 100 lbs

Occasionally

Stooping

2-3 Hours

Lifting      Over 100 lbs

Occasionally

Crawling

2-3 Hours

Kneeling

2-3 Hours

Carrying Requirements

Frequency

Bending

2-3 Hours

Carrying      0 - 15 lbs*

Continuously

Reaching (above your head)

2-3 Hours

Carrying      16 – 50 lbs*

Frequently

Climbing

0-1 Hours

Carrying      51 - 100 lbs

Occasionally

Grasping

4-5 Hours

Carrying      Over 100 lbs

Never

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Continuously

Pushing/Pulling      0 - 15 lbs*

Continuously

Distance Vision

Continuously

Pushing/Pulling      16 – 50 lbs*

Frequently

Color Vision

Frequently

Pushing/Pulling      51 - 100 lbs*

Frequently

Peripheral Vision

Occasionally

Pushing/Pulling      Over 100 lbs

Occasionally

Depth Perception

Frequently

*Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Avantages Sociaux

Vous y trouverez certaines des meilleures conditions de rémunération du secteur, qu'il s'agisse d'options d'assurance complètes, de généreux congés payés ou d'un plan 401(k) financé par l'entreprise.

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