Technical Lead (Production)

Technical Lead

Production, UK

Production London Venues

Your perspective

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Responsibilities

The Technical Lead is primarily responsible for technical delivery events for our Production Team here at Encore, sometimes operating completely independently and sometimes leading a small team of Technicians in the delivery of event.
The role and responsibilities of a Technical Lead will vary from event to event and can be interchangeable, depending
on the experience, skills and complexity of an event, however, what differentiates a technical lead from that of a
technician is primarily their knowledge and experience within a specific area and the ability to work independently
to complete a project.

The Technical Lead will report and work alongside Technical Project Managers on more complex events, on an event by event basis.This role includes moderate levels of travel, as attendance onsite (at venues and locations) to deliver services, is an
necessity.

Key Job Responsibilities

• Managing multiple projects simultaneously and ensuring that each project is completed successfully to a
   high standard.
• Lead specific projects (or aspects of projects) from initial brief to the final delivery.
• Be able to work independently of Technical management supervision as well as being part of a team.
• Providing input and guidance as an expert / specialist (to both internal and external teams).
• Produce documentation/guidelines detailing best practices, project plans and technical drawings.
• Managing some client liaison and communications, when leading a project directly.
• Determine and secure the resources required to successfully complete each project.
• Maintain focus on client needs by attending client meetings, creating and maintaining organized show
documentation and responding to client concerns and questions.
• Monitor project scope throughout the event planning process and adjust as necessary to ensure the
successful completion of the project.
• Assist sales and operations teams to help determine equipment needs and technical solutions for the project.
Event Execution
• Act as the Technical leader and a dedicated point of contact within an assigned capacity.
• Manage all phases of event technical execution from pre-event prep through run of show to completion.
• Assume ownership of resource management (both hardware and associated crew) throughout the event.
• Communicate the project plan and manage client expectations.
• Manage all project changes, including schedule, equipment or workforce modifications.
• Mentor and communicate relevant Team members on event execution and best practices to help improve
the knowledge skills and experience.
• Help establish Technical best practice and Production Standards.
• Conduct a post-event debrief internally and with clients to assess the overall project delivery and establish
any ‘win, learns, changes’ and actively see future opportunities and leads.
Financial Management
• Manage resources (ie hardware and own time) to align with the approved budget and ensure all changes are
communicated to sales for billing purposes.
• Actively seek ‘upsell’ opportunities and charge appropriately for additional work outside of the agreed scope.
• Assist with the completion of post-event client invoice. Work with Finance to ensure the prompt and accurate
issuing of all invoices.
• Ensure compliance with all policies and procedures in force at the current time, including data security and
GDPR, along with any confidentiality and non-disclosure agreements, as well as any health and safety policies.

Administrative & Training

• Conduct an internal review and debrief and a client debrief for events, in order to understand what worked
well and identify and areas for improvement/change.
• Continue to develop capabilities and expertise via internal resources (ie Encore university) and external
sources (courses, internet research, user-groups and online forum)
• Participate in regular Production meetings and reviews, aimed to develop and improve delivery processes
and SOP’s.

Job Requirements

• 2-3+ years of technical experience in the Corporate Hospitality, Conference & Events, Staging or Broadcast
industry. 
• 2 years of in-house experience recommended (depending on direct experience and specialism)
• Encore Technical training is strongly recommended and should be completed to ensure a solid grounding in
Audio, Projection & Video
• Strong Technical Background
• Good written and oral communication skills
• Familiarity with budgets and cost control
• MS Office experience required with PowerPoint and Excel knowledge / experience preferred
• Ability to travel may be required

Competencies 

• Ability to prioritise and optimise work processes
• Work in a team / can take the lead
• Ownership
• Instill Trust
• Detail oriented
• Drives quality results
• Communicates effectively
• Problem solving
• Plans and aligns
• Decision quality
• Responsiveness

Work Environment

Work is performed in an office environment and onsite. Working times are likely to include irregular hours, with
early mornings and late evenings being common, travel to and from venues added to event days, and on-call status
including days, evenings, weekends and holidays, as a particular client or project requires.
As a representative of Concise, all team members must present themselves in accordance to any appearance
guidelines as defined by the company, including when based in an office environment, when traveling and when
attending client meetings, onsite or remotely participating in meetings. (This means being available for ‘Camera
On’ zoom calls for any client meetings).