Project Manager - Chime

Project Manager - Chime

London, UK
Salary: £30-32,000 (dependant on experience)

(Ideally the candidate would be available to start from September)

Position Overview

The Chime Project Manager is primarily responsible for managing all aspects of the Chime platform for an event, from start to finish.

The role and responsibilities of a Chime Project Manager will vary from event to event and are interchangeable, depending on their experience and skills, as well as the complexity of an event and the needs of the business.

This role requires flexibility and adaptability to deliver face-to-face events (onsite delivery), hybrid and virtual solutions.

Once a project has been sold, and confirmation has been received, a Chime Project Manager will be assigned a project and will be responsible for all client liaisons and communication relating to the Chime platform, from that point forward until the completion of the event. (This can include the final billing and conducting internal and external debriefs, for platform only events, or liaising with the Production Project Manager for the same).

The Chime Project Manager will create a Chime platform project plan and timeline, monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays to ensure the successful and profitable execution of events. All Technical and Production Standards should be followed to support the implementation of processes and SOPs that drive consistency in event production.

This position will partner with, Production Project Managers, Sales, Operations, and delivery/technical teams in determining the appropriate technical requirements and communicating the event execution plan with all parties. The Chime Project Manager will report to the Head of Project Management - UK.

This role includes a moderate level of travel, visiting clients in their offices, meeting at venues and locations, and being onsite at some events.

Key Job Responsibilities

• Managing multiple projects simultaneously and ensuring that each project is completed successfully to a high standard.
• Seeing projects through from the initial brief to the final delivery and post-event follow-up.
• Account/client management: building and maintaining key relationships and being the client's primary point of contact throughout all phases of a project.
• Providing guidance and educating clients on the Chime platform’s functionalities, attending in-person and online meetings where required to demonstrate the platform and the production process.
• Produce documentation/guidelines detailing project specifications and show flows.
• Work with the in-house team to design, build and manage the clients’ platform, ensuring all specified requirements are met.
• Managing all client liaison and communications and adhering to budgets and timescales.
• Determine and secure the resources required to successfully deliver each project.
• Maintain focus on client needs by attending client meetings, creating, and maintaining organized show documentation and responding to client concerns and questions.
• Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.
• Assist sales and operations teams to help determine equipment needs and technical solutions for the project.
• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention.
• Actively seek ‘upsell’ opportunities and charge appropriately for additional work outside of the agreed scope, to assist with the generation of revenue.
• Assist with the completion of post-event billing for accurate issuing of all invoices.
• Ensure compliance with all policies and procedures in force at the current time, including data security and GDPR, along with any confidentiality and non-disclosure agreements, as well as any health and safety (ie Covid-safe working) policies.
• Responsibilities of Cvent products, including core invite and registration platform, mobile app, onsite solutions, reporting portals and surveys.

Job Qualifications

• BA/BS Degree or equivalent experience
• Competent in Cvent event and survey management software preferred.
• 1+ years Project Management experience preferred
• 1+ year of Supervisory experience preferred
• Client relationship skills desirable
• Written and oral communication skills preferred
• Familiarity with budgets and cost control
• Operational logistics experience preferred
• Works well under pressure
• Work in a team / can take the lead
• Detail-oriented and problem solving
• Ability to manage multiple complex job functions within a fast-paced environment
• MS Office experience required
• PowerPoint and Excel knowledge / experience preferred
• Ability to travel may be required

Competency Group

• Ability to prioritise and optimise work processes
• Financial acumen
• Drives quality results
• Technical Management
• Communicates effectively
• Builds effective teams
• Decision quality
• Responsiveness
• Manages complexity

Work Environment / Flexible Remote Working

The role consists of hybrid working where employee time is split between the workplace and remote working. If ‘working from home’, you are considered working and being paid by the company, so you should be always contactable and available, in the same way that you would be if you were physically present in the office. You may also be asked to come into the office, for any reason, at your manager's discretion. Where practical, reasonable notice will be given, and a reasonable time will be allowed for your commute.

As a representative of Concise, all team members must present themselves according to any appearance guidelines as defined by the company, including when based in an office environment, when travelling and when attending client meetings, onsite or remotely participating in meetings. (This means being available for ‘Camera On’ Zoom/Teams calls during all times within normal office hours and for any meetings).

The role is office-based out of the Concise UK office, NW Works, Salusbury Road, however, there is likely to be some travel required and during peak conference season, travel may be back-to-back and for extended periods of time.

This is likely to include visiting clients in their offices, meeting at venues and other locations, conducting site visits and being onsite to deliver events. This includes domestic and international travel, so you must have a passport and/or appropriate travel documentation (visas) to enable you to travel.

Work Hours:

The normal hours of work are 09:00 – 18:00 Monday to Friday.

Due to the nature of the role and needs of the clients (or the business), there will be some out-of-hours work required, from time to time. This means that, on occasions, you will be asked to work outside of these hours, during early mornings, evenings and even overnight. This is an essential business function, in order to support a global market.

“Time-off-in-Lieu”/TOIL will be granted for extra hours worked at times agreed with your HOD/line manager. (TOIL is awarded at the Line Manager's sole discretion and cannot be banked or used as a holiday or necessarily be taken at the time of your choosing).