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Nous considérons votre avenir comme notre plus grand événement.

Event Technical Lead, Audio Visual - La Vista Hotel & Conference Center

La Vista, Nebraska ID de l'offre: EVENT029769

Vue d'ensemble

Nos techniciens ont l'occasion de travailler quotidiennement avec des technologies innovantes et de pointe. Qu'il s'agisse de mettre en place des équipements aussi élaborés qu'un mur de LED ou simplement de s'assurer que les câbles sont correctement acheminés dans la salle, nos techniciens sont à la base des événements que nous construisons et donnons vie. Ils s'assurent que chaque événement est exécuté de façon impeccable, et travaillent avec le reste de l'équipe pour installer et démonter chaque événement en temps opportun. Chez Encore, la satisfaction du client est notre plus grande priorité, nos techniciens jouent un rôle essentiel dans l'établissement d'une relation positive avec chacun de nos clients.

  • Plein temps
  • Voyage : Minimal (le cas échéant)
  • Glassdoor Reviews and Company Rating

Profil de réussite

Voici quelques-unes des principales qualités qui vous aideront à réussir dans ce rôle:

  • Orientation client
  • Désir D'apprendre
  • Recherche de Résultats
  • Aptitude Technique
  • Réactivité
  • Hospitalité

Autres Caractéristiques Importantes

  • Communicant,
  • Esprit d'équipe,
  • Organisé,
  • Enthousiaste,
  • Polyvalent,
  • Autonome,
  • Multitâche,
  • Efficace,
  • Conscient de la sécurité,
  • Professionnel

La possibilité de mettre en place les grands spectacles que mon hôtel organise ou d'enseigner aux nouveaux techniciens comment réaliser ces spectacles est la raison pour laquelle j'aime vraiment l'intensité de mon quotidien en tant que responsable technique.

Miguel

Chef Technique

Objectif, mission et valeurs fondamentales

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Avantages

  • Congé payé

    Jours de vacances
    Jours fériés payés
    Jours fériés flottants
    Jours de maladie/personnels

  • Avantages sociaux

    Pour connaître tous les avantages disponibles, cliquez ici.

  • Avantages/Primes

    Programme de reconnaissance (CenterStage)
    Plans de prime à la performance (prime GEI)
    Programme de cooptation
    Évaluations annuelles au mérite

  • Formation et développement

    Formation en classe/sur le lieu de travail
    Université Encore
    Parcours professionnel.

  • Mobilité

    Déménagement
    Opportunités de transfert mondial

*L'éligibilité aux avantages sociaux varie en fonction du poste et/ou du statut de temps plein ou partiel.

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Responsabilités

ID de l'offre EVENT029769 Date de publication 06/06/2024

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.  This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities 

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. 

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use. 

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.  

• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

• Maintains a positive relationship with all clients through effective communication.  

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.  

• Monitors events and checks in on customers throughout the day.  

• Understands and fosters the hotel/client relationship. 

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. 

• Anticipates equipment challenges and changes in a timely and professional manner. 

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.  

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  

• Interacts with other staff and outside vendors for equipment.  

• Increases revenue by utilizing floor up-selling techniques.  

• Work with clients to finalize invoices.  

• As needed, work within Encore systems and applications

Job Qualifications

• High school diploma required, Associate’s Degree is preferred. 

• 2-3+ years of customer service or hospitality experience is preferred.

• 2-3+ years of audio-visual experience is required.

• Encore Technical Level 3 Certification is required.  New Encore team members must be certified by their location within 30 days.

• Internal applicants MUST be Technical 1-Star Certified before applying.  External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.

• A valid driver’s license is required for team members in positions that may operate Company vehicles.

• Additional DOT requirements may need to be met if applicable.

• Ability to lift 50 Lbs.

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Avantages Sociaux

Vous y trouverez certaines des meilleures conditions de rémunération du secteur, qu'il s'agisse d'options d'assurance complètes, de généreux congés payés ou d'un plan 401(k) financé par l'entreprise.

ALLER