Event Technical Supervisor, Audio Visual - Westin Galleria Dallas
Dallas, Texas ID de l'offre: EVENT032215Vue d'ensemble
Nos techniciens ont l'occasion de travailler quotidiennement avec des technologies innovantes et de pointe. Qu'il s'agisse de mettre en place des équipements aussi élaborés qu'un mur de LED ou simplement de s'assurer que les câbles sont correctement acheminés dans la salle, nos techniciens sont à la base des événements que nous construisons et donnons vie. Ils s'assurent que chaque événement est exécuté de façon impeccable, et travaillent avec le reste de l'équipe pour installer et démonter chaque événement en temps opportun. Chez Encore, la satisfaction du client est notre plus grande priorité, nos techniciens jouent un rôle essentiel dans l'établissement d'une relation positive avec chacun de nos clients.
Profil de réussite
Voici quelques-unes des principales qualités qui vous aideront à réussir dans ce rôle:
- Orientation client
- Désir D'apprendre
- Recherche de Résultats
- Aptitude Technique
- Réactivité
- Hospitalité
Autres Caractéristiques Importantes
- Communicant,
- Esprit d'équipe,
- Organisé,
- Enthousiaste,
- Polyvalent,
- Autonome,
- Multitâche,
- Efficace,
- Conscient de la sécurité,
- Professionnel
La possibilité de mettre en place les grands spectacles que mon hôtel organise ou d'enseigner aux nouveaux techniciens comment réaliser ces spectacles est la raison pour laquelle j'aime vraiment l'intensité de mon quotidien en tant que responsable technique.
Objectif, mission et valeurs fondamentales
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Avantages
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Congé payé
Jours de vacances
Jours fériés payés
Jours fériés flottants
Jours de maladie/personnels -
Avantages sociaux
Pour connaître tous les avantages disponibles, cliquez ici.
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Avantages/Primes
Programme de reconnaissance (CenterStage)
Plans de prime à la performance (prime GEI)
Programme de cooptation
Évaluations annuelles au mérite -
Formation et développement
Formation en classe/sur le lieu de travail
Université Encore
Parcours professionnel. -
Mobilité
Déménagement
Opportunités de transfert mondial
Responsabilités
Position Overview
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Equipment Operation
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
Customer Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
Training/Staff Development
• Assists in training technicians on all floor activities and on hotel and Encore service expectations.
• Serves as a mentor for new hires.
• Models and reinforces a positive working environment centered around company values.
Operations Management
• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Ensures the equipment sheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (example = banquet event orders or pre-event conferences).
Equipment Maintenance
• Performs preventative maintenance on equipment to keep it presentable and in good working condition.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested.
Job Qualifications
• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio-visual experience is required.
• Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Manages Ambiguity
Drive Results
• Directs Work
• Achieves Goals
See The Big Picture
• Financial Acumen
Value People
• Builds Effective Teams
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
Physical Requirements
Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.
Occasionally:
• Peripheral Vision
• Carrying 51-100 lbs.
• Pushing/Pulling Over 100 lbs.
Frequently:
• Color Vision
• Depth Perception
• Lifting 16-50 lbs.
• Carrying 16-50 lbs.
• Pushing/Pulling 16-50 lbs. & 51-100 lbs.
Continuously:
• Close Vision
• Distance Vision
• Hearing
• Lifting 0-15 lbs.
• Carrying 0-15 lbs.
• Pushing/Pulling 0-15 lbs.
In terms of time allocation per day:
• 0-1 hours/day: Climbing
• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
• 4-5 hours/day: Standing, Walking, Grasping
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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