Digital Project Coordinator - Dallas

Position Overview

The Digital Project Coordinator is responsible for providing in-office and on-site support for digital platforms for small events or a portion of large events. Provide excellent customer service and technical support to internal and external Encore customers. Support tasks include Content1 server management, digital signage builds, Chime operation, graphics support, and process documentation. Must have excellent customer service and technical skills. This position requires up to 75% travel including international travel. This position reports to the Associate Dir, Project Management.

Key Job Responsibilities 

Event Support

• Prepare on-site setup and operation of Digital Production platforms including Content1, Digital Signage (Four Winds), Chime, Cvent, Intrado, Pulse and others as determined by client need.

• Training of local technicians, where appropriate, on process flow and presenter support best practices.

• Maintain focus on client needs by attending client meetings for preplanning and post event reporting on events worked. Communicate event execution plan and on-site changes.

Client Support

• Develop strong relationships with internal event owners and project managers to ensure excellent cross-functional collaboration.

• Deliver excellent customer service to all internal and external Encore clients and customers.

• Responds to clients’ questions and concerns.

End User Support

• Support Content1 services to end users including Content1 Presentations and Content1 ePoster.

• Provide internal platform support for Digital Services Project Managers and other Specialists.

Hardware/Device Support

• Assist with quality control of system hardware and documentation of issues/maintenance needs.

• Assist with pre-event imaging of gear and devices where needed (laptops, iPads, servers, etc.).

Product Documentation and Process Support

• Assist with documentation generation and maintenance of Content1 support processes. 

• Assist Digital Services team with other Digital Services documentation generation and maintenance.

• Work with Digital Services team members to determine best practices for support processes.

Job Qualifications

• Technical School Degree in computers, A/V or related technology or Bachelor’s Degree

• 2+ years of related experience and/or training

• Strong understanding of Windows and MS Office

• Strong customer service skills

• Excellent organization skills and ability to manage multiple projects

• Ability to multi-task and thrive in a constantly changing environment

• Ability to interact appropriately with high level management

• Ability to delegate work to peers in subordinate position

• Ability to learn new technologies easily and good analytical skills

• Attention to detail and ability to remain focused a must

• Must be able to determine urgency levels and take direction from higher technician levels

• Must be able to thrive within a team environment

• Must be able to work flexible hours

• Must be able to commute to Coppell, TX

Competencies (by Core Values)

• Decision Quality

• Communicates Effectively 

• Drives Quality Results

• Action Oriented 

• Hospitality 

• Collaboration

• Professionalism 

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.