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Vemos tu futuro como nuestro más grande evento.

Event Technical Lead, Audio Visual - The Westin Waltham-Boston

Waltham, Massachusetts ID de la oferta: EVENT030507

Introducción

Nuestros técnicos la oportunidad de trabajar con tecnología innovadora y de vanguardia a diario. Desde la instalación de equipos tan elaborados como una pared de LED asegurando que los cables pasen correctamente por el lugar, nuestros técnicos son la base de los eventos que creamos y traemos a la vida. Ellos se aseguran que cada evento sea perfectamente ejecutado y trabajan con el resto del equipo para instalar y desinstalar cada evento de manera oportuna. En Encore, la satisfacción del cliente es nuestra máxima prioridad, nuestros técnicos desempeñan un papel integral en el establecimiento de una relación positiva con cada uno de nuestros clientes.

  • Tiempo completo
  • Viajes: Mínimos (si los hay)
  • Glassdoor Reviews and Company Rating

Perfil de Éxito

He aquí algunas de las principales cualidades que te ayudarán a alcanzar el éxito en este rol:

  • Orientación al Cliente
  • Deseo de Aprender
  • Impulso de Resultados
  • Aptitud Técnica
  • Receptividad
  • Hospitalidad

Otros Rasgos Importantes

  • Comunicador,
  • Trabajador en Equipo,
  • Organizado,
  • Entusiasta,
  • Versátil,
  • Emprendedor,
  • Multitarea,
  • Eficaz,
  • Consciente de la Seguridad,
  • Profesional

La habilidad para organizar los grandes eventos que mi hotel planea o de enseñar a los técnicos entrantes cómo hacer que estos eventos sucedan es la razón por la que me gusta el ajetreo de mi día a día como líder técnico.

Miguel

Líder Técnico

Propósito, Misión y Valores Esenciales

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Recompensas

  • Tiempo libre pagado

    Días de vacaciones
    Vacaciones pagadas
    Vacaciones flotantes
    Días de enfermedad /personales

  • Prestaciones

    Para ver todos los beneficios disponibles haga, clic aquí.

  • Premios e incentivos

    Programa de reconocimiento Premium (CenterStage)
    Planes de incentivos de desempeño (GEI Bonus)
    Programa de recomendación de empleados
    Evaluaciones anuales de méritos

  • Capacitación y Desarrollo Presencial

    En el Puesto de Trabajo
    Universidad Encore
    Trayectoria Profesional

  • Mobilidad

    Traslado
    Oportunidades de Transferencia Global

*El derecho a prestaciones varía en función del puesto y/o de si se trabaja a tiempo completo/ tiempo parcial

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Responsabilidades

Job ID EVENT030507 Date posted 07/12/2024

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.  This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities 

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. 

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use. 

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.  

• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

• Maintains a positive relationship with all clients through effective communication.  

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.  

• Monitors events and checks in on customers throughout the day.  

• Understands and fosters the hotel/client relationship. 

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. 

• Anticipates equipment challenges and changes in a timely and professional manner. 

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.  

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  

• Interacts with other staff and outside vendors for equipment.  

• Increases revenue by utilizing floor up-selling techniques.  

• Work with clients to finalize invoices.  

• As needed, work within Encore systems and applications

Job Qualifications

• High school diploma required, Associate’s Degree is preferred. 

• 2-3+ years of customer service or hospitality experience is preferred.

• 2-3+ years of audio-visual experience is required.

• Internal applicants MUST be Technical 1-Star Certified before applying.  External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.

• Ability to lift 50 Lbs.

• A valid driver’s license is required for team members in positions that may operate Company vehicles.

• Additional DOT requirement may need to be met if applicable.

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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  • Audio Visual, Waltham, Massachusetts, Estados UnidosBorrar

Prestaciones

Encontrarás algunas de las mejores compensaciones de la industria- desde opciones de un seguro integral y generoso tiempo libre hasta un plan 401(k) de contrapartida de la empresa.

VAMOS