
Vemos tu futuro como nuestro más grande evento.
Senior Repair Technician
Uxbridge, Reino Unido ID de la oferta: SRREP035537Introducción
Nuestros técnicos la oportunidad de trabajar con tecnología innovadora y de vanguardia a diario. Desde la instalación de equipos tan elaborados como una pared de LED asegurando que los cables pasen correctamente por el lugar, nuestros técnicos son la base de los eventos que creamos y traemos a la vida. Ellos se aseguran que cada evento sea perfectamente ejecutado y trabajan con el resto del equipo para instalar y desinstalar cada evento de manera oportuna. En Encore, la satisfacción del cliente es nuestra máxima prioridad, nuestros técnicos desempeñan un papel integral en el establecimiento de una relación positiva con cada uno de nuestros clientes.
Perfil de Éxito
He aquí algunas de las principales cualidades que te ayudarán a alcanzar el éxito en este rol:
- Orientación al Cliente
- Deseo de Aprender
- Impulso de Resultados
- Aptitud Técnica
- Receptividad
- Hospitalidad
Otros Rasgos Importantes
- Comunicador,
- Trabajador en Equipo,
- Organizado,
- Entusiasta,
- Versátil,
- Emprendedor,
- Multitarea,
- Eficaz,
- Consciente de la Seguridad,
- Profesional
La habilidad para organizar los grandes eventos que mi hotel planea o de enseñar a los técnicos entrantes cómo hacer que estos eventos sucedan es la razón por la que me gusta el ajetreo de mi día a día como líder técnico.

Propósito, Misión y Valores Esenciales

Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Recompensas
-
Tiempo libre pagado
Días de vacaciones
Vacaciones pagadas
Vacaciones flotantes
Días de enfermedad /personales -
Prestaciones
Para ver todos los beneficios disponibles haga, clic aquí.
-
Premios e incentivos
Programa de reconocimiento Premium (CenterStage)
Planes de incentivos de desempeño (GEI Bonus)
Programa de recomendación de empleados
Evaluaciones anuales de méritos -
Capacitación y Desarrollo Presencial
En el Puesto de Trabajo
Universidad Encore
Trayectoria Profesional -
Mobilidad
Traslado
Oportunidades de Transferencia Global
Responsabilidades
Key Job Responsibilities
Uxbridge, UB8
Salary £36,000-£40,000 depending on experience.
At least 5 years’ experience in electrical repair
Experience in our industry a big advantage but not required
Team management skills
Driving License **ESSENTIAL**
Equipment Maintenance & Repair:
- Oversee and perform technical & cosmetic repair and maintenance on Encore equipment and road cases.
- Support all Quality Control processes and procedures.
- Develop and implement service/maintenance tracking and reporting system, ensuring repair progress are documented and reported; and ensuring compliance to manufacturer/warranty policy.
- See the Bigger Picture - Maintain relationships with vendors and order necessary parts to complete repairs.
- Establish and provide reporting on key repair metrics and ROI.
- Adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE)
- Report all HSE issues to the Warehouse Manager and HSE Manager
Customer Service:
- Deliver World Class Service - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Value People - Maintain positive relationships with Encore hotel teams through effective communication and satisfactory service.
Equipment Handling and Tracking:
- Perform annual physical inventory of equipment.
- Maintain a clean and tidy workspace.
Systems Knowledge:
- Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Interact with other staff, internal customers, and outside vendors.
- Manage system generated pick-lists & order entry as necessary.
- Manage the service module in the system.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Requirements
- High School diploma or GCSE equivalent
- Electronics or Technical Degree
- 1-2 years technical repair experience, preferably in the audio visual industry
- Ability to take direction & communicate with managers and subordinates
Competencies
- Concern for Quality
- Exceeds Customer Expectations
- Communication
- Teamwork
- Integrity
- Organisational skills
Work Environment
Work is performed in a warehouse environment that is moderately quiet to noisy. Team members may be asked to work in multiple hotel locations. Must be able to work long hours at height in harness and work in a high degree of dust and dirt. Working times may include days, evenings, weekends and holidays. Team members must adhere to appearance and conduct guidelines as defined by Encore.
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