Event Technician, Audio Visual (WAVE) - (Multiple Locations)

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Women in Audio Visual Events (WAVE)

WAVE is an initiative that focuses on generating career opportunities for women in the audio-visual event production industry. Encore has developed a free pre-hire training certification called “The Introduction to Event Technology”, carefully designed to provide a high-level overview outlining the processes needed for administering technological support to transform an event utilizing audio-visual equipment.

At Encore, you are provided the tools necessary to grow your career through continuing education sessions, mentor matching, and career mapping. We believe in supporting one another through career development and our WAVE Community.

If you are interested in taking The Introduction to Event Technology training course, click HEREfor instructions on creating an account. To learn more about technical roles with Encore, see our job description below. 

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Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities 

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. 

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.  

• Maintains a positive relationship with all clients through effective communication.  

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day. 

• Understands and fosters the hotel/client relationship. 

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. 

• Handles equipment challenges and changes in a timely and professional manner. 

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.  

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  Interacts with other staff and outside vendors for equipment.  

• Increases revenue by utilizing floor up-selling techniques.  

• Works with clients to finalize invoices.  

• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.

• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).

• 1 year of customer service or hospitality experience is preferred.

• 1 year of audio visual experience or equivalent in educational environment is preferred.

• A valid driver’s license is required for team members that may operate Company vehicles.

• Additional DOT requirement may need to be met if applicable. 

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.