Associate Director - Production Management, Ottawa Office

Position Overview

The Associate Director, Production Management (ADPM) is responsible for the execution of complex and/or high-risk events and the management, mentorship, and development of assigned production managers. This position assists the RVP Production, Dir., Production Management (DPM) and sales team in determining event technical requirements to capture new business or to execute definite business. The ADPM facilitates the implementation of processes and SOPs, that drive consistency in event execution, optimize deployment of production resources, and drive the development of team members while ensuring adherence to technical and production standards. This position will report directly to the Dir., Production Management or RVP Production if applicable.

Key Job Responsibilities 

Organizational Leadership

• Support and execute all company initiatives. Communicate goals and objectives to team members clearly and frequently.  

• Assist RVP and or DPM with performance management, development, and succession planning of Project Management talent where appropriate.   

• Assist RVP and or DPM and Regional Leadership in forecasting and demand as needed. Assist in the development and implementation of production management best practices and standard operating procedures.

• Consult with the RVP and or DPM to identify and successfully deploy new technology, local training, and resources.

• Ensure compliance with established technical standards and production standards.   

• Ensure compliance with Encore Policies and Procedures to minimize company’s exposure to liability claims and property damage, theft, and misappropriation.

• Drive results by implementing financial management initiatives including goal setting, budgeting, and cost management.

• Lead by example in portraying a polished, professional image in accordance with the standards set forth in the Encore team member guidebook.

Event Project Management

• Prepare and communicate technical production & labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crewmembers, vendors, and venue.  

• Maintain focus on client needs by attending required meetings, creating, and maintaining organized show documentation and responding to concerns and questions.

• Assist with the creation of technical diagrams when required.  

• Develop and maintain strong relationships with customers and provide outstanding customer service. 

• Act as the lead onsite contact for the customer throughout the event when required. 

• Manage all phases of event technical execution from load-in through run of show to load-out.

• Assume ownership of inventory management throughout the event.

• Manage onsite changes, including schedule, equipment, or workforce modifications. 

• Manage event costs to align with pre-event job cost and ensure all onsite changes are communicated to event owner for billing purposes.

• Provide feedback to event owner to develop and deliver post show financial analytics.

• Ensure all Encore production and technical standards are enforced, including room set standards and appearance guidelines.

Sales Consultation

• Assist sales teams with technical consultation as necessary.  

• Provide consultation in job cost development, partnering with regional leadership to mitigate external workforce and sub-rental spend.

Resource Allocation

• Assist in the assignment and scheduling of team members ensuring that the appropriate talent is leveraged against the required task. 

• Facilitate team members' efficient utilization and deployment of resources by prioritizing internal equipment and minimizing sub-rental costs.   

• Increase operational effectiveness by ensuring team members are demonstrating Encore’s purpose mission and core values.

• Monitor and improve the team’s efficiency and productivity using standards and KPI’s.

People Development

• Ensure assignments provide team members with opportunities for growth and development.

• Maintain clear expectations regarding responsibilities, behaviors, and daily activities.   

• Facilitate training and development opportunities for team members and ensure a safe work environment consistent with company values.

• Provide continuous feedback to direct reports and conduct annual reviews.

• Partner with RVP and or DPM, and HR business partners to manage Human Resources activity including selection, performance management, salary administration, training and development and strategic human resources planning.

Job Qualifications

• BA/BS Degree or equivalent experience

• 5+ years of knowledge of Audio Visual or related technical skill set

• 5+ years of live large venue audio visual and expert level technical skill set in a discipline

• 5+ years tech or logistical experience in national and or international live event management

• 6+ years of project management experience; 3+ years crew management experience; 4+ years of supervisory or leadership experience

• Ability to travel up to 30% 

• Client relationship experience

• Strong customer service skills, excellent written/oral communication and organizational skills, including client relationship skills

• Experience successfully managing demanding corporate initiatives

• Strong financial acumen

• Works well under pressure and ability to multi task

• Proficient problem solving and troubleshooting skills

• Project Management software and MS Office experience preferred

• 4+ years 3D Drafting software knowledge/experience

Competency Group

Deliver World Class Service

• Hospitality

Do The Right Thing

• Courage

Drive Results

• Optimizes & Aligns Work

See The Big Picture

• Strategic Mindset

Value People

• Organizational Savvy

• Values Diversity

• Develops Talent

Salary Pay Range:$95,000 - $110,000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. 

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Office

Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.