Operations Manager

Encore is a global event technologies company that specialises in hybrid and in-person events that connect and inspire.

At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success.

We offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you’re ready to be part of a team that’s shaping the future of events and make a meaningful impact, apply now and let’s transform events together.

The Opportunity

The role of the Regional Operations Manager is to oversee the organisation and provision of equipment, transport, inventory to ensure that the client and business demand are met. The Operations Manager would also supervise and support in areas of logistics, safety, purchasing, repair and maintenance and labour management.

Core Responsibilities

• Manage the supply, integrity and allocation of equipment to meet business and client requirements
• Monitor external hires to ensure Encore Event Technologies equipment is used in preference to externally hired equipment
• Oversee complex jobs in conjunction with Production, Sales, and Operations
• Ensure the effective and efficient rostering of casual and full-time crew to ensure show delivery needs are met
• Effectively plan the rostering of crew and casuals to ensure that payroll costs are minimised and that the skills mix on every job is correct
• Manage the availability, allocation, and maintenance of company vehicles
• Submit and approve purchase orders, payroll claims and variations needs
• Build capability through identifying, nurturing and sourcing talent to meet current and future business needs
• Provide coaching and mentoring to develop and optimise individual and team capability

Your Background

• Previous experience in logistics, operations or audio-visual technology is highly regarded
• Background in Production (highly desirable)
• Previous experience using labour scheduling software and financial software
• Proven track record of managing a large team of people
• Proven management or supervisory experience
• Excellent oral and written communication skills
• Highly developed customer service skills
• Time management skills; the ability to manage multiple and competing deadlines
• Excellent decision-making skills

Why Join Us?

Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers’ and enjoy all the perks that we offer:

• Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
• Wellness initiatives to prioritise your physical and mental well-being
• Ample opportunities for career progression and professional growth
• Commitment to sustainability initiatives, contributing to a greener future
• Salary packaging options

At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity.