Project Support - AV Production

Project Support - AV Production Team

Central London/Uxbridge

Position Overview

The Project Support role is responsible for the technical administration and execution of small events or a portion of a large event. This position will ensure successful and profitable execution of events by following Encore event management standards and will partner with the sales and operations team to deliver on event execution plans. This position reports to Director, Project Management or Regional Operations Manager subject to function and/or region.

Key Job Responsibilities 
Event Planning

• Prepare and communicate technical production and labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crewmembers, vendors and venue.
• Maintain focus on client needs by attending client meetings, creating and maintaining organised show files, and responding to client concerns, questions, and problems.
• Review all sales documents to confirm that the equipment and technical positions to ensure they meet client’s needs.

Event Execution

• Communicate event execution plan and on-site changes including billing, production schedules and client requests.
• Review all necessary information with crew leads to ensure a successful and profitable event.
• Operate equipment and assist crew as necessary/qualified.
• Mentor Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.

Administrative & Training

• Complete and analyse the EPT tool for events as necessary. (Fall onto PM or support function based on region.)
• Process Encore pre- and post-event items, including review of timesheets, timely processing of invoices and post-show reporting.
• Work with Project Managers, Senior Project Managers and Director, Project Management to identify training needs.

Job Requirements

• Strong Admin skills
• Experience/knowledge of AV or Live events would be helpful
• 2+ years of administrative and customer service experience, preferred.
• Strong written and oral communication skills
• Strong Technical Background
• Strong Client relationship skills
• Operational logistics experience
• Works well under pressure
• Ability to multi task
• MS Office experience
• Ability to read technical diagrams preferred

Competencies

• Optimises Work Processes
• Financial Acumen
• Drives Quality Results
• Communicates Effectively
• Plans and Aligns
• Hospitality
• Decision Quality
• Responsiveness