Divisional Workforce Manager- Las Vegas

Key Job Responsibilities

  Workforce Demand Planning       

• Work directly with regional sales teams to understand future event demand in assigned markets
• Work directly with Production and Venue Teams to ensure that labor planning is taking place for all appropriate events
• Evaluate the needs of the assigned markets, identify high volume periods, and work on solutions to satisfy the demand
• Approval Manager for markets that need to request outside labor resources and use of overtime

Reporting and Data Analysis

• Create regional reports and make recommendations regarding actions that should be taken including staffing level changes, training, and other actions to improve labor performance
• Be a subject matter expert for all workforce related reporting, including Ecliptic based reporting

Workforce Related Systems and Process

• Direct the region to use all scheduling systems, tools and process effectively
• Be a subject matter expert for Navigator Workforce
• Understand and implement the LEAP scheduling process

People Management and Development

• Directly supervisor the Workforce Coordinator(s) for assigned markets
• Promote and reinforce a positive working environment centered on Encore core values
• Manage human resources related issues including performance management, salary administration, and training and development
• Provide focused and continued coaching to develop the skills of the Workforce Coordinator(s)

Job Qualifications

• Bachelor’s Degree or equivalent experience
• 5+ years of Labor Management experience
• Demonstrated leadership and management skills

• Strong written and verbal communication, interpersonal, and customer-service skills
• Ability to successfully interact and support all levels of management within the organization
• Strong analytical ability

• Regional Management Role/Multi Location Management Role
• Excel/Data Analysis Skills
• Event Execution Experience
• Labor Management Experience

Competencies

• Deliver World Class Service (Hospitality, Ownership)
• Do the Right Thing (Manages Ambiguity)
• Drive Results (Directs Work, Achieves Goals)
• See the Big Picture (Financial Acumen)
• Value People (Builds Effective Teams)

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment

Choose from one of the following (delete ones not used).  Add additional information, as needed.

Office

Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, in an individual venue or a representation of venues in that city or area.