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Vemos tu futuro como nuestro más grande evento.
Event Senior Technical Specialist, Audio Visual (Audio, Video, & Lighting) Production Team - Boston
Dedham, Massachusetts ID de la oferta: EVENT030362Introducción
Nuestros técnicos la oportunidad de trabajar con tecnología innovadora y de vanguardia a diario. Desde la instalación de equipos tan elaborados como una pared de LED asegurando que los cables pasen correctamente por el lugar, nuestros técnicos son la base de los eventos que creamos y traemos a la vida. Ellos se aseguran que cada evento sea perfectamente ejecutado y trabajan con el resto del equipo para instalar y desinstalar cada evento de manera oportuna. En Encore, la satisfacción del cliente es nuestra máxima prioridad, nuestros técnicos desempeñan un papel integral en el establecimiento de una relación positiva con cada uno de nuestros clientes.
Perfil de Éxito
He aquí algunas de las principales cualidades que te ayudarán a alcanzar el éxito en este rol:
- Orientación al Cliente
- Deseo de Aprender
- Impulso de Resultados
- Aptitud Técnica
- Receptividad
- Hospitalidad
Otros Rasgos Importantes
- Comunicador,
- Trabajador en Equipo,
- Organizado,
- Entusiasta,
- Versátil,
- Emprendedor,
- Multitarea,
- Eficaz,
- Consciente de la Seguridad,
- Profesional
La habilidad para organizar los grandes eventos que mi hotel planea o de enseñar a los técnicos entrantes cómo hacer que estos eventos sucedan es la razón por la que me gusta el ajetreo de mi día a día como líder técnico.
![](https://tbcdn.talentbrew.com/company/6228/v2_0/img/testmonical1.jpg)
Propósito, Misión y Valores Esenciales
![Pyramid of Core Values](https://tbcdn.talentbrew.com/company/6228/gst_v1/img/ajd/ajd-triangle-es-02.png)
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Recompensas
-
Tiempo libre pagado
Días de vacaciones
Vacaciones pagadas
Vacaciones flotantes
Días de enfermedad /personales -
Prestaciones
Para ver todos los beneficios disponibles haga, clic aquí.
-
Premios e incentivos
Programa de reconocimiento Premium (CenterStage)
Planes de incentivos de desempeño (GEI Bonus)
Programa de recomendación de empleados
Evaluaciones anuales de méritos -
Capacitación y Desarrollo Presencial
En el Puesto de Trabajo
Universidad Encore
Trayectoria Profesional -
Mobilidad
Traslado
Oportunidades de Transferencia Global
Responsabilidades
Position Overview
The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
Customer Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.
Training/Staff Development
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty.
• Stays current with technology and industry trends.
Event Supervision
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
Equipment Maintenance
• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.
Job Qualifications
• Bachelor’s Degree is preferred.
• 5+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
• 4-5 years of customer service or hospitality experience is preferred.
• Internal Team Members must meet all Training requirements to be eligible to apply for this role.
• Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Plus half of 400 level event hours event experience in A/P/V/L. Experience must be signed off by DPM or higher.
• New Encore team members must validate/complete all Training requirements within 60 days of hire date.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• Self-starter/works independently.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Demonstrates Self-Awareness
Drive Results
• Ensures Accountability
See The Big Picture
• Decision Quality
• Manages Complexity
Value People
• Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
Physical Requirements
Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.
Occasionally:
• Peripheral Vision
• Carrying 51-100 lbs.
• Pushing/Pulling Over 100 lbs.
Frequently:
• Color Vision
• Depth Perception
• Lifting 16-50 lbs.
• Carrying 16-50 lbs.
• Pushing/Pulling 16-50 lbs. & 51-100 lbs.
Continuously:
• Close Vision
• Distance Vision
• Hearing
• Lifting 0-15 lbs.
• Carrying 0-15 lbs.
• Pushing/Pulling 0-15 lbs.
In terms of time allocation per day:
• 0-1 hours/day: Climbing
• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
• 4-5 hours/day: Standing, Walking, Grasping
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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