Technician Intern- Delta Prince Edward

Position Overview

A Technician, Intern is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. Being a Technician, Intern at Encore, allows you to gain hands-on experience in your field of interest. The company is committed to providing a rich learning experience, and additional learning opportunities may arise during the internship. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities 

Equipment Operation

• Assist in the day-to-day operations of the department.

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. 

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.  

• Maintains a positive relationship with all clients through effective communication.  

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.  

• Monitors events and checks in on customers throughout the day. 

• Understands and fosters the hotel or client relationship. 

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. 

• Handles equipment challenges and changes in a timely and professional manner.

• Follow all venue safety requirements and supplier protocols. 

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.  

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  Interacts with other staff and outside vendors for equipment.  

• Completes order entries in Navigator, as needed.

• Load, unload, or store gear and equipment, as needed.

• Preparing, labeling, and scanning equipment, as needed.

Additional Notes:

• Learn about the inner workings of the industry.

• Develop professional skills such as communication, teamwork, and problem-solving.

• Receive feedback and guidance from experienced colleagues.

• This list of responsibilities is not exhaustive. The intern may be asked to perform other job-related tasks as needed.

Job Qualifications

• Currently enrolled in a relevant degree program.

• Some customer service or hospitality experience is preferred

• Some audio-visual experience or equivalent in educational environment is preferred

• Excellent communication and customer service skills.

• Ability to work well in a team.

• Self-motivated and eager to learn.

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).