Event Power Distribution Technician - Toronto Branch

Position Overview

The Power Distribution Technician is responsible for safe and effective power distribution setup and strikes for ENCORE and outside production company events and trade shows. This position works closely with the ENCORE project managers, operations managers,sales staff, venue Banquet Managers, and 3rd party providers of event and trade show services. The PD Technician assists with Audio Visual duties as assigned and when power distribution activities have been completed. Based on market, this position reports to a venue/area operations leader with support/dotted line to the area/regional Power Distribution team OR reports directly to a power distribution leader. 

Key Job Responsibilities 

Planning

• Review and plan Power Distribution execution based on event power orders, exhibitor order forms, floor plans and exhibitor booth diagrams/blueprints, 

• Create and execute show load-in/ load-out plans for both Production events (Encore or 3rd Party) and exhibits/tradeshows.

• Collaborate with project manager and operations teams as a technical expert for power distribution.

Operations

• Safe, timely and accurate setup, operation, and breakdown of required power distribution for general sessions, breakouts, computer labs, meal functions, entertainment events, exhibitors, decorators, and productions.  

• Build custom cables and assist in the fabrication of electrical components, as needed and as allowed based on local regulations and individual qualifications.

• Troubleshoot and solve power issues when they occur, working closely with Encore operations team and venue engineering. 

• Assist in the cross training of AV Technicians and as a lead (small team of 2-3 technicians) in the area of power distribution. 

Customer Service and Sales

• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.  

• Maintain a positive relationship with all clients through effective communication.  

• Meet with guests on site to ensure that their needs are met and the electrical setup is working properly.  

• Monitor events and checks in on customers throughout the day and help to drive best practices with peers. 

• Understands and fosters the hotel/client relationship and assists with coordination of outside electricians when required  

• Collaborate with sales team to upsell, by identifying opportunities to recommend additional Power distribution services and driving sales best practices through technical consultation.

Systems & Electrical Knowledge 

• Gains understanding of company processes, follows procedures, and completes systems entry and paperwork accurately.  

• Maintains a working knowledge of 110v-220v, single and three phase equipment, different connectors, power phases, amperages, and voltages. 

• Understands the differences and conversion between European and North American power standards.  

• Understands Power Generators, Transformers, and the meters and tools of the trade.

• Understands electrical hazards and related safe working practices/procedures as well as ability to drive compliance with anyone involved form sales to execution.  

Job Qualifications

• High School Diploma is required.

• 2+ years of customer service or hospitality experience is preferred.

• 2+ years of audio-visual experience is preferred.                  

• 1+ years of working with Power Distribution Equipment.

• Preferred certification or ability to attain certification (ETCP PPDT, BC. LPEC, Ont. 269E, or equivalent)    

• A valid driver’s license is required for team members in positions that may operate Company Vehicle.

Competencies (by Core Values)

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Hourly Pay Range: $19.00 - $24.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Hotel

Work is performed in a hotel/convention Center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio-visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.   

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.