Event Technician - Baltimore Marriott Waterfront Hotel
Baltimore, Maryland ID de la oferta: EVENT031961Introducción
Nuestros técnicos la oportunidad de trabajar con tecnología innovadora y de vanguardia a diario. Desde la instalación de equipos tan elaborados como una pared de LED asegurando que los cables pasen correctamente por el lugar, nuestros técnicos son la base de los eventos que creamos y traemos a la vida. Ellos se aseguran que cada evento sea perfectamente ejecutado y trabajan con el resto del equipo para instalar y desinstalar cada evento de manera oportuna. En Encore, la satisfacción del cliente es nuestra máxima prioridad, nuestros técnicos desempeñan un papel integral en el establecimiento de una relación positiva con cada uno de nuestros clientes.
Perfil de Éxito
He aquí algunas de las principales cualidades que te ayudarán a alcanzar el éxito en este rol:
- Orientación al Cliente
- Deseo de Aprender
- Impulso de Resultados
- Aptitud Técnica
- Receptividad
- Hospitalidad
Otros Rasgos Importantes
- Comunicador,
- Trabajador en Equipo,
- Organizado,
- Entusiasta,
- Versátil,
- Emprendedor,
- Multitarea,
- Eficaz,
- Consciente de la Seguridad,
- Profesional
La habilidad para organizar los grandes eventos que mi hotel planea o de enseñar a los técnicos entrantes cómo hacer que estos eventos sucedan es la razón por la que me gusta el ajetreo de mi día a día como líder técnico.
Propósito, Misión y Valores Esenciales
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Recompensas
-
Tiempo libre pagado
Días de vacaciones
Vacaciones pagadas
Vacaciones flotantes
Días de enfermedad /personales -
Prestaciones
Para ver todos los beneficios disponibles haga, clic aquí.
-
Premios e incentivos
Programa de reconocimiento Premium (CenterStage)
Planes de incentivos de desempeño (GEI Bonus)
Programa de recomendación de empleados
Evaluaciones anuales de méritos -
Capacitación y Desarrollo Presencial
En el Puesto de Trabajo
Universidad Encore
Trayectoria Profesional -
Mobilidad
Traslado
Oportunidades de Transferencia Global
Responsabilidades
Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
Job Qualifications
• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
Competencies
• Ownership
• Hospitality
•Professionalism
•Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
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