Human Resources Coordinator

Position Overview

The Human Resources Coordinator provides support to employees, managers, and Human Resources Business Partners with the daily operations of the Human Resources department. This position is responsible for performing a variety of administrative duties to support the Canadian HR team. This position will make HRIS system updates, maintain accurate employee records, and provide timely assistance to employees’ inquiries. 

The HR Coordinator will be the first point of contact for Encore Canada’s people and will have an opportunity to administer a wide variety of HR processes and support activities. The HR team is key to Encore’s promise to support team members to connect, belong, grow, and thrive. This position reports into the Manager, Human Resources.

Key Job Responsibilities

Human Resources Administration and Support

• Answer questions regarding company’s policies and procedures.

• Assume responsibility for establishing and maintaining effective communication, coordination, and working relations with all team members.

• Provide timely responses via HR mailbox. Escalates HR issues using judgment to assess risk and sensitivity level.

o Respond to employees regarding payroll issues as needed.

o Respond to employee inquiries about benefits processes, and other HR related processes.

• Draft various HR Letters.

• Assist with onboarding process for team members and coordinate with recruitment team.

• Assists with off-boarding procedures (e.g., Implement Exit checklist, hardware returns).

• Process and file HR mail. 

• Assist with benefits enrollment, administration and record-keeping

• Monitor accuracy for employee leave records

Employee Records Management - HRIS Data Entry & Maintenance

• Maintain employee records in the Human Resources Information system (HRIS).

• Submit workflows in HRIS (e.g. UKG) and ensure approval process is followed.

• Ensure compliance with data privacy and retention policies.

• Track and execute employment changes (promotions, transfers, terminations).

• Input and update employee information in HR systems.

• Generate reports from HRIS for audits or management use.

• Ensure data accuracy and integrity.

Compliance & Recordkeeping

• Update internal documentation to ensure it aligns with labor laws and internal policies

• Support relevant internal audits by organizing required documentation

• Track certifications, licenses, and mandatory documentation

• Assist in formatting and proofreading HR documents

HR Communication

• Assist with drafting internal HR communications and announcements

• Maintain HR bulletin boards and intranet content

• Coordinate employee surveys and feedback forms

Other responsibilities

• Support special HR projects and initiatives

• Liaise with HR vendors.

• Performs general office support functions, as needed.  

Job Qualifications

• Associate Degree or Bachelor’s Degree in Human Resources or Business Management

• 1+ years’ experience in HR administrative and 1+ year in customer service  

• Fully bilingual English and French required

• Critical thinker, active listener and effective time manager

• Organized, detail-oriented and able to prioritize multiple tasks and deadlines

• Excellent professional written and verbal communications skills

• Demonstrated ability to exercise judgment and discretion in handling confidential information and situations

• Ability work in a fast paced environment and balance multiple projects and deadlines

• Proficient in Microsoft Office applications, especially Excel, Word and PowerPoint

Competency Group 

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.