Position Overview

The Producer is responsible for the successful execution of events from initial client contact and sales through post-event wrap-up. This role blends client development and sales with hands-on event production management, requiring strong communication, organizational, and technical skills.

Whether working will Sales & GSO or as the Lead Client representative, The Producer must drive incremental revenue growth in new and existing accounts. The producer must be able to ideate creative event solutions and communicate them effectively to Encore’s clients. 

Key Job Responsibilities

Client Development & Sales

• Solicit and secure new business for Encore through a proactive, consultative sales approach, utilizing established sales processes
• Support the Sales & GSO Team with event ideation and technical knowledge while pitching to new or existing clients
• Respond to client briefs with technical & creative proposals that reflect the clients needs and increase conversion
• Lead the event ideation process & coordinate cooperation with the Creative Team for creative proposal support ensuring all stakeholder needs are considered
• Prepare technical quotations for large scale projects

Event Project Management                                                                                                                                       

• Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners.
• Determine and secure the resources required to successfully complete each project.
• Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions.
• Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.
• Assist sales and operations teams to help determine equipment needs and technical solutions for the project.
• Assist with the creation of technical diagrams when required.
• Review all sales documents to confirm that the equipment and technical positions will meet the client’s needs.
• Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention.
• Provide leadership for Technical teams on events.
• Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event.

Event Execution                                                                                                                                       

• See the Bigger Picture - Act as the project leader and onsite contact for the client throughout the event.
• Manage all phases of event technical execution from load-in through run of show to load-out.
• Assume ownership of inventory management throughout the event.
• Communicate the project plan and client expectations to event team.
• Manage onsite changes, including schedule, equipment or workforce modifications.
• Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.
• Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards.
• At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same.
• Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.

Financial Management

• Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend.
• Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.
• Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors
• Ensure compliance with Encore Policies and Procedures to minimise company’s exposure to liability claims and property damage, theft and misappropriation.

Administrative & Training

• Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider.
• Participate in the development of Project Management SOP’s.
• Conduct review and analysis of proposed events as required.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• BA/BS Degree or equivalent experience
• 8+ years of technical experience in the Corporate Staging or Broadcast industry. Project Management experience preferred
• 4+years of event sales experience
• Strong event Ideation background

• Strong written and oral communication skills
• Strong customer presentation skills
• Strong Technical Background
• Strong Client relationship skills
• Familiarity with budgets and cost control

• Works well under pressure
• Ability to manage multiple complex job functions within a fast-paced environment

• MS Office experience required
• Technical diagram knowledge / experience preferred
• Ability to travel up to 50% may be required

Competencies

• Optimises Work Processes
• Financial Acumen
• Detail Oriented
• Problem Solving
• Drives Quality Results
• Communicates Effectively
• Plans and Aligns
• Hospitality
• Builds Effective Teams
• Decision Quality
• Responsiveness
• Manages Complexity

Work Environment

Event Venue

Work is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple locations.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue.  

Office

Work is performed in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by the Encore Dess Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.